SRATEGIC ACCOUNT RECOVERY

What is at stake?

The loss of a strategic account can put a company at risk. Yet, we often observe that although the quality of products and services meets market requirements, the customer casts a doubt on the performance of its supplier, relationships are tensed, and employees do not see any easy way out and do not know how to ease the relationship. What can be done, 3 to 6 months ahead of the next critical event (new RFQ, contract renewal negotiation) in order to drastically change the customer’s perception and restore its confidence?

Our value proposition

• Preliminary face to face meetings with key customer contacts, conducted by professional consultants
• 3 workshops dedicated to the team directly in charge of the account. We combine exchanges on general loyalty drivers and in-depth discussions on customer’s specific expectations
• A pragmatic and realistic action plan implemented by the team

Expected benefits

• Contract renewal
• A more open customer attitude as a result of supplier’s teams adoption of new behaviors
• Less stress in the team as members have acquired the necessary relationship tools to handle customers’ expectations

Our uniqueness

• A unique know-how on the French market