{"id":2591,"date":"2018-01-30T19:22:18","date_gmt":"2018-01-30T18:22:18","guid":{"rendered":"https:\/\/www.why-consulting.com\/expertise\/"},"modified":"2019-09-09T10:20:26","modified_gmt":"2019-09-09T08:20:26","slug":"expertise-sales-performance-customer-experience-transformation","status":"publish","type":"page","link":"https:\/\/www.why-consulting.com\/en\/expertise-sales-performance-customer-experience-transformation\/","title":{"rendered":"Expertise"},"content":{"rendered":"<div   class='avia-fullscreen-slider main_color   avia-builder-el-0  el_before_av_submenu  avia-builder-el-first  container_wrap sidebar_right'  >\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_fullscreen-a8fa67505255f9d50de94ecbbefc3e46\">\n#top .avia-slideshow .av-slideshow-caption.av-av_fullscreen-a8fa67505255f9d50de94ecbbefc3e46__0 .avia-caption-content{\nfont-size:40px;\n}\n#top .avia-slideshow .av-slideshow-caption.av-av_fullscreen-a8fa67505255f9d50de94ecbbefc3e46__0 .avia-caption-content p{\nfont-size:40px;\n}\n<\/style>\n<a href='#next-section' title='' class='scroll-down-link av-control-default' aria-hidden='true' data-av_icon='\ue877' data-av_iconfont='entypo-fontello'><\/a><div  class='avia-slideshow av-av_fullscreen-a8fa67505255f9d50de94ecbbefc3e46 avia-slideshow-extra_large av_fullscreen avia-slide-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-slider-scroll-down-active av-default-height-applied   avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:true,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0,&quot;slide_height&quot;:&quot;100&quot;,&quot;image_attachment&quot;:&quot;&quot;}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 44.4%;'><li style='background-position:center center;' data-img-url='https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/08\/bg_expertise.jpg?fit=1500%2C666&ssl=1' class='avia-slideshow-slide av-av_fullscreen-a8fa67505255f9d50de94ecbbefc3e46__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><div class='av-slideshow-caption av-av_fullscreen-a8fa67505255f9d50de94ecbbefc3e46__0 caption_fullwidth caption_left'><div class=\"container caption_container\"><div class=\"slideshow_caption\"><div class=\"slideshow_inner_caption\"><div class=\"slideshow_align_caption\"><h2 class='avia-caption-title '  itemprop=\"name\" >Sales performance<br \/>\nCustomer experience<br \/>\nTransformation<\/h2><\/div><\/div><\/div><\/div><\/div><\/div><\/li><\/ul><\/div><\/div>\n<div class='clear'><\/div><div id='sub_menu1'  class='av-submenu-container av-av_submenu-8235d4f919df0cef87ea0b56ca67e4dc main_color  avia-builder-el-1  el_after_av_fullscreen  el_before_av_section  av-sticky-submenu submenu-not-first container_wrap sidebar_right' style='z-index:301' ><div class='container av-menu-mobile-disabled av-submenu-pos-center'><ul id='av-custom-submenu-1' class='av-subnav-menu'>\n<li class='menu-item av-av_submenu_item-b15491cf0f465f9b11bf52f285cc4be8 menu-item-top-level menu-item-top-level-1'><a href='#engagement' ><span class='avia-bullet'><\/span><span class='avia-menu-text'>Commitment <\/span><\/a><\/li>\n<li class='menu-item av-av_submenu_item-4b319884ae3f57c2483c2804e9cf3e16 menu-item-top-level menu-item-top-level-2'><a href='#approcheglobale' ><span class='avia-bullet'><\/span><span class='avia-menu-text'>Areas of expertise <\/span><\/a><\/li>\n<li class='menu-item av-av_submenu_item-04b320071e171559b6dbd53e64b86d6d menu-item-top-level menu-item-top-level-3'><a href='#accelerer' ><span class='avia-bullet'><\/span><span class='avia-menu-text'>Sales performance <\/span><\/a><\/li>\n<li class='menu-item av-av_submenu_item-4b347084f1781620e9d11f234445ddb4 menu-item-top-level menu-item-top-level-4'><a href='#cultiver' ><span class='avia-bullet'><\/span><span class='avia-menu-text'>Customer experience <\/span><\/a><\/li>\n<li class='menu-item av-av_submenu_item-3c5bc524ec577b5f1f514d7fcd406cac menu-item-top-level menu-item-top-level-5'><a href='#renforcer' ><span class='avia-bullet'><\/span><span class='avia-menu-text'>Customer relationship centers<\/span><\/a><\/li>\n<li class='menu-item av-av_submenu_item-1f3ca5b2c4e9716768ab9b3d324ee42f menu-item-top-level menu-item-top-level-6'><a href='#liberer' ><span class='avia-bullet'><\/span><span class='avia-menu-text'>Transformation<\/span><\/a><\/li>\n<\/ul><\/div><\/div><div class='sticky_placeholder'><\/div>\n<div id='engagement'  class='avia-section av-av_section-9817462d44270542101d60fdbd7f46b5 main_color avia-section-default avia-no-border-styling  avia-builder-el-2  el_after_av_submenu  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2591'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-0521e06cf2a5b07b7e4d36096f71fe30\">\n#top .av-special-heading.av-av_heading-0521e06cf2a5b07b7e4d36096f71fe30{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-0521e06cf2a5b07b7e4d36096f71fe30 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-0521e06cf2a5b07b7e4d36096f71fe30 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-0521e06cf2a5b07b7e4d36096f71fe30 av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-3  el_before_av_hr  avia-builder-el-first '><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >WHY Consulting is by your side for your growth plans<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-616cd310f4c6bf63bbd1f033802c1165\">\n#top .hr.hr-invisible.av-av_hr-616cd310f4c6bf63bbd1f033802c1165{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-av_hr-616cd310f4c6bf63bbd1f033802c1165 hr-invisible  avia-builder-el-4  el_after_av_heading  el_before_av_one_fifth '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fifth-f4c26a98045946fc01b9ad09dcbe50c8\">\n.flex_column.av-av_one_fifth-f4c26a98045946fc01b9ad09dcbe50c8{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_fifth-f4c26a98045946fc01b9ad09dcbe50c8 av_one_fifth  avia-builder-el-5  el_after_av_hr  el_before_av_three_fifth  first flex_column_div av-animated-generic fade-in av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-2de302bf1aa3cf4c9157dbe6f50ac7eb'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_three_fifth-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa\">\n.flex_column.av-av_three_fifth-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_three_fifth-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa av_three_fifth  avia-builder-el-7  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div av-animated-generic fade-in av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-2de302bf1aa3cf4c9157dbe6f50ac7eb'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>WHY Consulting builds and deploys operational and pragmatic strategies to quickly boost the relational and sales performance of your company.<br \/>\nWe are always looking to obtain concrete outcomes for you to create customer loyalty, develop your sales and increase profitability.<br \/>\nWe are strongly committed alongside your teams, in the field, to ensure appropriation and operational implementation of actions of progress.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fifth-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa\">\n.flex_column.av-av_one_fifth-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_fifth-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa av_one_fifth  avia-builder-el-9  el_after_av_three_fifth  el_before_av_hr  flex_column_div av-animated-generic fade-in av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-2de302bf1aa3cf4c9157dbe6f50ac7eb'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-72e9ecb36b715dcade79432b0afcd39d\">\n#top 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el_after_av_hr  avia-builder-el-last  first no_margin flex_column_div av-animated-generic pop-up av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-699fd5471f22d2561584b74442ee9f27\">\n#top .av-special-heading.av-av_heading-699fd5471f22d2561584b74442ee9f27{\npadding-bottom:0;\nfont-size:36px;\n}\nbody .av-special-heading.av-av_heading-699fd5471f22d2561584b74442ee9f27 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-699fd5471f22d2561584b74442ee9f27 .av-special-heading-tag{\nfont-size:36px;\n}\n.av-special-heading.av-av_heading-699fd5471f22d2561584b74442ee9f27 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-699fd5471f22d2561584b74442ee9f27 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-699fd5471f22d2561584b74442ee9f27 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-699fd5471f22d2561584b74442ee9f27 av-special-heading-h4 blockquote modern-quote modern-centered  avia-builder-el-15  avia-builder-el-no-sibling  av-inherit-size'><h4 class='av-special-heading-tag'  itemprop=\"headline\"  >4 Areas of expertise<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av-layout-grid-1'  class='av-layout-grid-container av-av_layout_row-39509e23447ee94a0239ed27c37fe3eb entry-content-wrapper alternate_color av-flex-cells  avia-builder-el-16  el_after_av_section  el_before_av_section  grid-row-not-first  container_wrap sidebar_right'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_cell_one_half-48b7d2b7617050cf26207bd63a215e41\">\n.flex_cell.av-av_cell_one_half-48b7d2b7617050cf26207bd63a215e41{\nvertical-align:top;\nbackground:url(https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/08\/Rameur-performance6.jpg?fit=1009%2C445&ssl=1) 0% 0% no-repeat scroll ;\n}\n.responsive #top #wrap_all .flex_cell.av-av_cell_one_half-48b7d2b7617050cf26207bd63a215e41{\npadding:30px 0px 10px 50px !important;\n}\n<\/style>\n<div class='flex_cell av-av_cell_one_half-48b7d2b7617050cf26207bd63a215e41 av-gridrow-cell av_one_half no_margin  avia-builder-el-17  el_before_av_cell_one_half  avia-builder-el-first  avia-full-stretch' ><div class='flex_cell_inner'><p><div class='flex_column_table av-av_one_full-ca39fd439513722af62bc5783993e128 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-ca39fd439513722af62bc5783993e128\">\n.flex_column.av-av_one_full-ca39fd439513722af62bc5783993e128{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_full-ca39fd439513722af62bc5783993e128 av_one_full  avia-builder-el-18  el_before_av_hr  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-top av-animated-generic fade-in av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_textblock-e7ffb04194f7723282b962dfce11de44\">\n#top .av_textblock_section.av-av_textblock-e7ffb04194f7723282b962dfce11de44 .avia_textblock{\nfont-size:20px;\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-av_textblock-e7ffb04194f7723282b962dfce11de44'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2>SALES PERFORMANCE<\/h2>\n<p>Sales and marketing strategy<\/p>\n<p>Sales organisation<\/p>\n<p>Leadership and management<\/p>\n<p>Key Account Management<\/p>\n<p>Value creation<\/p>\n<p>Sales skills<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-20d248dbc7b96e97e18a4486f266a4db\">\n#top .hr.hr-invisible.av-av_hr-20d248dbc7b96e97e18a4486f266a4db{\nmargin-top:0px;\nheight:1px;\n}\n<\/style>\n<div  class='hr av-av_hr-20d248dbc7b96e97e18a4486f266a4db hr-invisible  avia-builder-el-20  el_after_av_one_full  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_cell_one_half-e6faabc8f658c9836e947413ea631e1a\">\n.flex_cell.av-av_cell_one_half-e6faabc8f658c9836e947413ea631e1a{\nvertical-align:top;\nbackground:url(https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/08\/Enchantement-petite-fille4.jpg?fit=1009%2C445&ssl=1) 0% 0% no-repeat scroll ;\n}\n.responsive #top #wrap_all .flex_cell.av-av_cell_one_half-e6faabc8f658c9836e947413ea631e1a{\npadding:30x 30x 30x 30x !important;\n}\n<\/style>\n<div class='flex_cell av-av_cell_one_half-e6faabc8f658c9836e947413ea631e1a av-gridrow-cell av_one_half no_margin  avia-builder-el-21  el_after_av_cell_one_half  avia-builder-el-last  avia-full-stretch' ><div class='flex_cell_inner'><p><div class='flex_column_table av-av_one_fifth-ca39fd439513722af62bc5783993e128 sc-av_one_fifth av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fifth-ca39fd439513722af62bc5783993e128\">\n.flex_column.av-av_one_fifth-ca39fd439513722af62bc5783993e128{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_fifth-ca39fd439513722af62bc5783993e128 av_one_fifth  avia-builder-el-22  el_before_av_two_third  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-top av-animated-generic fade-in av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_textblock-e7ffb04194f7723282b962dfce11de44\">\n#top .av_textblock_section.av-av_textblock-e7ffb04194f7723282b962dfce11de44 .avia_textblock{\nfont-size:20px;\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-av_textblock-e7ffb04194f7723282b962dfce11de44'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><\/div><\/section><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_two_third-6454bc2fb00088d3882c0f801de8d8a6\">\n.flex_column.av-av_two_third-6454bc2fb00088d3882c0f801de8d8a6{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_two_third-6454bc2fb00088d3882c0f801de8d8a6 av_two_third  avia-builder-el-24  el_after_av_one_fifth  el_before_av_hr  flex_column_table_cell av-equal-height-column av-align-top av-animated-generic fade-in av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_textblock-e7ffb04194f7723282b962dfce11de44\">\n#top .av_textblock_section.av-av_textblock-e7ffb04194f7723282b962dfce11de44 .avia_textblock{\nfont-size:20px;\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-av_textblock-e7ffb04194f7723282b962dfce11de44'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2 style=\"text-align: right\">CUSTOMER DELIGHT<\/h2>\n<p style=\"text-align: right\">Voice of the customer<\/p>\n<p style=\"text-align: right\">Customer strategy<\/p>\n<p style=\"text-align: right\">Customer orientation<\/p>\n<p style=\"text-align: right\">Customer experience<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-20d248dbc7b96e97e18a4486f266a4db\">\n#top .hr.hr-invisible.av-av_hr-20d248dbc7b96e97e18a4486f266a4db{\nmargin-top:0px;\nheight:1px;\n}\n<\/style>\n<div  class='hr av-av_hr-20d248dbc7b96e97e18a4486f266a4db hr-invisible  avia-builder-el-26  el_after_av_two_third  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p>\n<\/div><\/div>\n<\/div>\n<div id='cercle'  class='avia-section av-av_section-814513065525af6cc76df31b986fc005 main_color avia-section-no-padding avia-no-shadow  avia-builder-el-27  el_after_av_layout_row  el_before_av_layout_row  av-mini-hide avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2591'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-av_textblock-86be416dce1058fc0ea7102ec2ffe714'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-mini-hide avia_textblock'  itemprop=\"text\" ><h3 style=\"text-align: center\">REVEALING<br \/>\n<em>DIAGNOSIS \/ SURVEY \/ BENCHMARK\u00a0<\/em><\/h3>\n<h3 style=\"text-align: center\">DESIGNING<br \/>\n<em>EXPERT INPUT \/<br \/>\nCOLLABORATIVE-ITERATIVE APPROACHES \/ INNOVATION<br \/>\n<\/em><\/h3>\n<h3 style=\"text-align: center\">ENGAGING<br \/>\n<em>TRAININGS \/ COACHING \/<br \/>\nACTION SUPPORT \/ DEPLOYMENT<\/em><\/h3>\n<\/div><\/section>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av-layout-grid-2'  class='av-layout-grid-container av-av_layout_row-39509e23447ee94a0239ed27c37fe3eb entry-content-wrapper alternate_color av-flex-cells  avia-builder-el-29  el_after_av_section  el_before_av_section  grid-row-not-first  container_wrap sidebar_right'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_cell_one_half-3eaac93afae93709561344f00060aadf\">\n.flex_cell.av-av_cell_one_half-3eaac93afae93709561344f00060aadf{\nvertical-align:top;\nbackground:url(https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2019\/02\/Visuel-centre-contact.jpg?fit=1009%2C445&ssl=1) 0% 0% no-repeat scroll ;\n}\n.responsive #top #wrap_all .flex_cell.av-av_cell_one_half-3eaac93afae93709561344f00060aadf{\npadding:30px 0px 10px 50px !important;\n}\n<\/style>\n<div class='flex_cell av-av_cell_one_half-3eaac93afae93709561344f00060aadf av-gridrow-cell av_one_half no_margin  avia-builder-el-30  el_before_av_cell_one_half  avia-builder-el-first  avia-full-stretch' ><div class='flex_cell_inner'><p><div class='flex_column_table av-av_one_full-ca39fd439513722af62bc5783993e128 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-ca39fd439513722af62bc5783993e128\">\n.flex_column.av-av_one_full-ca39fd439513722af62bc5783993e128{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_full-ca39fd439513722af62bc5783993e128 av_one_full  avia-builder-el-31  el_before_av_hr  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-top av-animated-generic fade-in av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_textblock-e7ffb04194f7723282b962dfce11de44\">\n#top .av_textblock_section.av-av_textblock-e7ffb04194f7723282b962dfce11de44 .avia_textblock{\nfont-size:20px;\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-av_textblock-e7ffb04194f7723282b962dfce11de44'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2>CUSTOMER RELATIONSHIP CENTERS<\/h2>\n<p>Multichannel organization<\/p>\n<p>Ensuring client satisfaction<\/p>\n<p>Phone sales performance<\/p>\n<p>Optimizing your contact center tools<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-20d248dbc7b96e97e18a4486f266a4db\">\n#top .hr.hr-invisible.av-av_hr-20d248dbc7b96e97e18a4486f266a4db{\nmargin-top:0px;\nheight:1px;\n}\n<\/style>\n<div  class='hr av-av_hr-20d248dbc7b96e97e18a4486f266a4db hr-invisible  avia-builder-el-33  el_after_av_one_full  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_cell_one_half-29294aa4f33d6b2f44aff58d27de29c7\">\n.flex_cell.av-av_cell_one_half-29294aa4f33d6b2f44aff58d27de29c7{\nvertical-align:top;\nbackground:url(https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2019\/02\/Visuel-transformation.jpg?fit=1009%2C445&ssl=1) 0% 0% no-repeat scroll ;\n}\n.responsive #top #wrap_all .flex_cell.av-av_cell_one_half-29294aa4f33d6b2f44aff58d27de29c7{\npadding:30x 30x 30x 30x !important;\n}\n<\/style>\n<div class='flex_cell av-av_cell_one_half-29294aa4f33d6b2f44aff58d27de29c7 av-gridrow-cell av_one_half no_margin  avia-builder-el-34  el_after_av_cell_one_half  avia-builder-el-last  avia-full-stretch' ><div class='flex_cell_inner'><p><div class='flex_column_table av-av_one_fifth-ca39fd439513722af62bc5783993e128 sc-av_one_fifth av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fifth-ca39fd439513722af62bc5783993e128\">\n.flex_column.av-av_one_fifth-ca39fd439513722af62bc5783993e128{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_fifth-ca39fd439513722af62bc5783993e128 av_one_fifth  avia-builder-el-35  el_before_av_two_third  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-top av-animated-generic fade-in av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_textblock-e7ffb04194f7723282b962dfce11de44\">\n#top .av_textblock_section.av-av_textblock-e7ffb04194f7723282b962dfce11de44 .avia_textblock{\nfont-size:20px;\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-av_textblock-e7ffb04194f7723282b962dfce11de44'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><\/div><\/section><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_two_third-6454bc2fb00088d3882c0f801de8d8a6\">\n.flex_column.av-av_two_third-6454bc2fb00088d3882c0f801de8d8a6{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_two_third-6454bc2fb00088d3882c0f801de8d8a6 av_two_third  avia-builder-el-37  el_after_av_one_fifth  el_before_av_hr  flex_column_table_cell av-equal-height-column av-align-top av-animated-generic fade-in av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_textblock-e7ffb04194f7723282b962dfce11de44\">\n#top .av_textblock_section.av-av_textblock-e7ffb04194f7723282b962dfce11de44 .avia_textblock{\nfont-size:20px;\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-av_textblock-e7ffb04194f7723282b962dfce11de44'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2 style=\"text-align: right\">TRANSFORMATION<\/h2>\n<p style=\"text-align: right\">Impulsion and implementation<\/p>\n<p style=\"text-align: right\">Collective innovation and transversal agility<\/p>\n<p style=\"text-align: right\">Leadership and management<\/p>\n<p style=\"text-align: right\">Transformation project management<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-20d248dbc7b96e97e18a4486f266a4db\">\n#top .hr.hr-invisible.av-av_hr-20d248dbc7b96e97e18a4486f266a4db{\nmargin-top:0px;\nheight:1px;\n}\n<\/style>\n<div  class='hr av-av_hr-20d248dbc7b96e97e18a4486f266a4db hr-invisible  avia-builder-el-39  el_after_av_two_third  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p>\n<\/div><\/div>\n<\/div>\n<div id='accelerer'  class='avia-section av-av_section-9222bba5870d4593823faf018b360b90 main_color avia-section-default avia-no-shadow  avia-builder-el-40  el_after_av_layout_row  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2591'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fifth-adb0634e4e043d34603dbda7a3e7e106\">\n#top .flex_column.av-av_one_fifth-adb0634e4e043d34603dbda7a3e7e106{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-av_one_fifth-adb0634e4e043d34603dbda7a3e7e106{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n.responsive #top #wrap_all .flex_column.av-av_one_fifth-adb0634e4e043d34603dbda7a3e7e106{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div class='flex_column av-av_one_fifth-adb0634e4e043d34603dbda7a3e7e106 av_one_fifth  avia-builder-el-41  el_before_av_four_fifth  avia-builder-el-first  first flex_column_div av-animated-generic fade-in av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_image-3afde0de759aa869148f23faed6f7996\">\n.avia-image-container.av-av_image-3afde0de759aa869148f23faed6f7996 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-av_image-3afde0de759aa869148f23faed6f7996 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-av_image-3afde0de759aa869148f23faed6f7996 av-styling- avia-align-center  avia-builder-el-42  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" class='wp-image- avia-img-lazy-loading-not- avia_image ' src=\"https:\/\/www.why-consulting.com\/wp-content\/uploads\/2015\/02\/diam.svg\" alt='' title=''   itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_four_fifth-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa\">\n#top .flex_column.av-av_four_fifth-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-av_four_fifth-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n.responsive #top #wrap_all .flex_column.av-av_four_fifth-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div class='flex_column av-av_four_fifth-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa av_four_fifth  avia-builder-el-43  el_after_av_one_fifth  el_before_av_hr  flex_column_div av-animated-generic fade-in av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>ACCELERATING Your Sales Successes<\/h2>\n<p><span style=\"color: #172983\">Growth, profitability, launching of an offer, competition&#8230; Your sales results are based on the performance and consistency of multiple factors\u00a0Together, we identify the most effective levers for your context and your goals.<\/span><\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-616cd310f4c6bf63bbd1f033802c1165\">\n#top .hr.hr-invisible.av-av_hr-616cd310f4c6bf63bbd1f033802c1165{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-av_hr-616cd310f4c6bf63bbd1f033802c1165 hr-invisible  avia-builder-el-45  el_after_av_four_fifth  el_before_av_one_third '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_third-f4c26a98045946fc01b9ad09dcbe50c8\">\n.flex_column.av-av_one_third-f4c26a98045946fc01b9ad09dcbe50c8{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_third-f4c26a98045946fc01b9ad09dcbe50c8 av_one_third  avia-builder-el-46  el_after_av_hr  el_before_av_one_third  first flex_column_div av-animated-generic fade-in av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Customer-Centric Sales and Marketing Strategy<\/strong><\/p>\n<p>Existing needs<br \/>\nMarket trends<br \/>\nStakeholders and decision-making methods<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_third-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa\">\n.flex_column.av-av_one_third-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_third-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa av_one_third  avia-builder-el-48  el_after_av_one_third  el_before_av_one_third  flex_column_div av-animated-generic fade-in av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Organisation of the Commercial Function<\/strong><\/p>\n<p>Targets segmentation<br \/>\nDifferentiation of approaches<br \/>\nDefinition of roles and responsibilities<br \/>\nOrganisation efficiency<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_third-3da485fdb116025b79e0667cf60c4174\">\n.flex_column.av-av_one_third-3da485fdb116025b79e0667cf60c4174{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_third-3da485fdb116025b79e0667cf60c4174 av_one_third  avia-builder-el-50  el_after_av_one_third  el_before_av_hr  flex_column_div av-animated-generic fade-in av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Sales Management and Leadership<\/strong><\/p>\n<p>Sales force motivation<br \/>\nAccountability and support<br \/>\nIndicators and steering<br \/>\nPerformance assessment<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-5d74ded74483867bcf4f6bb06a94fdee\">\n#top .hr.hr-invisible.av-av_hr-5d74ded74483867bcf4f6bb06a94fdee{\nheight:5px;\n}\n<\/style>\n<div  class='hr av-av_hr-5d74ded74483867bcf4f6bb06a94fdee hr-invisible  avia-builder-el-52  el_after_av_one_third  el_before_av_one_third '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div class='flex_column_table av-av_one_third-4cce61e82c23dca76139f5ccbd264710 sc-av_one_third av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_third-4cce61e82c23dca76139f5ccbd264710\">\n#top .flex_column_table.av-equal-height-column-flextable.av-av_one_third-4cce61e82c23dca76139f5ccbd264710{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-av_one_third-4cce61e82c23dca76139f5ccbd264710{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_third-4cce61e82c23dca76139f5ccbd264710 av_one_third  avia-builder-el-53  el_after_av_hr  el_before_av_one_third  first flex_column_table_cell av-equal-height-column av-align-top av-animated-generic fade-in av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Key Account Management<\/strong><\/p>\n<p>Mission, profile and management of KAM<br \/>\nOrganisation, cross-functional management and coordination<br \/>\nStrategy, account plan and contact plan<\/p>\n<\/div><\/section><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_third-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa\">\n#top .flex_column_table.av-equal-height-column-flextable.av-av_one_third-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-av_one_third-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_third-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa av_one_third  avia-builder-el-55  el_after_av_one_third  el_before_av_one_third  flex_column_table_cell av-equal-height-column av-align-top av-animated-generic fade-in av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Value Creation<\/strong><\/p>\n<p>Analysis of customer challenges<br \/>\nCustomer-specific support<br \/>\nSolution selling and team selling<\/p>\n<\/div><\/section><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_third-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa\">\n#top .flex_column_table.av-equal-height-column-flextable.av-av_one_third-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-av_one_third-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_third-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa av_one_third  avia-builder-el-57  el_after_av_one_third  el_before_av_hr  flex_column_table_cell av-equal-height-column av-align-top av-animated-generic fade-in av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Sales Skills<\/strong><\/p>\n<p>Mastering the offer and its value<br \/>\nDetecting and listening to needs<br \/>\nArousing and appreciating interest<br \/>\nPresenting arguments, negotiating and closing<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-5d74ded74483867bcf4f6bb06a94fdee\">\n#top .hr.hr-invisible.av-av_hr-5d74ded74483867bcf4f6bb06a94fdee{\nheight:5px;\n}\n<\/style>\n<div  class='hr av-av_hr-5d74ded74483867bcf4f6bb06a94fdee hr-invisible  avia-builder-el-59  el_after_av_one_third  el_before_av_one_full '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div class='flex_column_table av-av_one_full-4cce61e82c23dca76139f5ccbd264710 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-4cce61e82c23dca76139f5ccbd264710\">\n#top .flex_column_table.av-equal-height-column-flextable.av-av_one_full-4cce61e82c23dca76139f5ccbd264710{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-av_one_full-4cce61e82c23dca76139f5ccbd264710{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_full-4cce61e82c23dca76139f5ccbd264710 av_one_full  avia-builder-el-60  el_after_av_hr  avia-builder-el-last  first flex_column_table_cell av-equal-height-column av-align-top av-animated-generic fade-in av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"color: #172983\">Whether your project calls for a precise diagnosis of your sales performance, a profound overhaul of your organisation, a quick and focused mobilisation of your resources or a reinforcement of specific skills, we work by your side, with your teams, to ensure the effectiveness of the solutions provided, the teams\u2019 adherence and the achievement of intended results.<\/span><\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='cultiver'  class='avia-section av-av_section-f54e43293b07e4b2b1de0c44ed6b7d48 alternate_color avia-section-default avia-no-shadow  avia-builder-el-62  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2591'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fifth-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_fifth-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_fifth-15d750bd1b332b34c6e70b077ebbccdf av_one_fifth  avia-builder-el-63  el_before_av_four_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_image-a6d2ac4e415267c56413e7685a733a5f\">\n.avia-image-container.av-av_image-a6d2ac4e415267c56413e7685a733a5f img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-av_image-a6d2ac4e415267c56413e7685a733a5f .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-av_image-a6d2ac4e415267c56413e7685a733a5f av-styling- avia-align-center  avia-builder-el-64  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" class='wp-image- avia-img-lazy-loading-not- avia_image ' src=\"https:\/\/www.why-consulting.com\/wp-content\/uploads\/2015\/02\/coeur.svg\" alt='' title=''   itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_four_fifth-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa\">\n.flex_column.av-av_four_fifth-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_four_fifth-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa av_four_fifth  avia-builder-el-65  el_after_av_one_fifth  el_before_av_hr  flex_column_div av-animated-generic fade-in av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>FOSTERING Customer Delight<\/h2>\n<p><span style=\"color: #172983\">Being close to your customers, facilitating their daily life and bringing them solutions to make them more efficient are now essential conditions to retain them permanently in a B2B context. We bring you support from the definition of your customer project through its implementation.<\/span><\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-616cd310f4c6bf63bbd1f033802c1165\">\n#top .hr.hr-invisible.av-av_hr-616cd310f4c6bf63bbd1f033802c1165{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-av_hr-616cd310f4c6bf63bbd1f033802c1165 hr-invisible  avia-builder-el-67  el_after_av_four_fifth  el_before_av_one_half '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf av_one_half  avia-builder-el-68  el_after_av_hr  el_before_av_one_half  first flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Voice of the Customer<\/strong><\/p>\n<p>Evaluate customer relationship (Why Customer Insight\u00ae)<br \/>\nDetect risky accounts (Why Index\u00ae)<br \/>\nRally the teams around the voice of the customer<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8\">\n.flex_column.av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8 av_one_half  avia-builder-el-70  el_after_av_one_half  el_before_av_hr  flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Customer Strategy<br \/>\n<\/strong><\/p>\n<p>Build the company\u2019s customer vision<br \/>\nAlign the company on a shared customer vision<br \/>\nDesign differentiating offers<br \/>\nUse digital solutions to offer new services<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-5d74ded74483867bcf4f6bb06a94fdee\">\n#top .hr.hr-invisible.av-av_hr-5d74ded74483867bcf4f6bb06a94fdee{\nheight:5px;\n}\n<\/style>\n<div  class='hr av-av_hr-5d74ded74483867bcf4f6bb06a94fdee hr-invisible  avia-builder-el-72  el_after_av_one_half  el_before_av_one_half '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf av_one_half  avia-builder-el-73  el_after_av_hr  el_before_av_one_half  first flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Customer Orientation<\/strong><\/p>\n<p>Evaluate and benchmark the company\u2019s practices and customer orientation<br \/>\n(Customer Orientation Review\u00ae)<br \/>\nDevelop managers\u2019 and teams\u2019 customer orientation<br \/>\n(Customer Recognition Program\u00ae)<br \/>\nKnow how to manage key moments \/ Develop customer leadership<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8\">\n.flex_column.av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8 av_one_half  avia-builder-el-75  el_after_av_one_half  el_before_av_hr  flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Customer Experience<\/strong><\/p>\n<p>Map and redefine the Customer Journey<br \/>\nInnovate through customer service (Service Design)<br \/>\nDesign and set up a contact center for customers<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-bbe676ee29fcde2ee286114023beb888\">\n#top .hr.hr-invisible.av-av_hr-bbe676ee29fcde2ee286114023beb888{\nheight:15px;\n}\n<\/style>\n<div  class='hr av-av_hr-bbe676ee29fcde2ee286114023beb888 hr-invisible  avia-builder-el-77  el_after_av_one_half  el_before_av_one_full '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_full-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_full-15d750bd1b332b34c6e70b077ebbccdf av_one_full  avia-builder-el-78  el_after_av_hr  avia-builder-el-last  first flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"color: #172983\">By drawing on the voice of the customer and on the assessment of your practices, we bring support to your teams to build strong customer orientation, reinforce customer leadership of you managers, rethink your organisation around the client and bring offers that create more value to your customers.<br \/>\n<\/span><\/p>\n<\/div><\/section><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='renforcer'  class='avia-section av-av_section-60733c4f1eca6d8e769331a9dc4f94d1 main_color avia-section-default avia-no-shadow  avia-builder-el-80  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2591'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fifth-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_fifth-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_fifth-15d750bd1b332b34c6e70b077ebbccdf av_one_fifth  avia-builder-el-81  el_before_av_four_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_image-a2abe099b27f19763d99183bc5ada4d6\">\n.avia-image-container.av-av_image-a2abe099b27f19763d99183bc5ada4d6 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-av_image-a2abe099b27f19763d99183bc5ada4d6 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-av_image-a2abe099b27f19763d99183bc5ada4d6 av-styling- avia-align-center  avia-builder-el-82  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" class='wp-image- avia-img-lazy-loading-not- avia_image ' src=\"https:\/\/www.why-consulting.com\/wp-content\/uploads\/2019\/02\/Centr-ContactOK.svg\" alt='' title=''   itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_four_fifth-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa\">\n.flex_column.av-av_four_fifth-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_four_fifth-14ecd2fc7ff9e37d6b0dc2ca1c41c5aa av_four_fifth  avia-builder-el-83  el_after_av_one_fifth  el_before_av_hr  flex_column_div av-animated-generic fade-in av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>STRENGTHENING the efficiency of your customer relationship<\/h2>\n<p><span style=\"color: #172983\">Multichannel contact centers are at the heart of the customer experience. They are fundamental assets to create a positive customer experience. Unfortunately, users are too often disappointed by a poor standard of service including long wait times and low added value due to stereotypical answers.<\/span><\/p>\n<p><span style=\"color: #333399\">Additionally, the increasing number of customer communication channels always requires more experience and rigor in managing operations to get the expected benefits.<\/span><\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-616cd310f4c6bf63bbd1f033802c1165\">\n#top .hr.hr-invisible.av-av_hr-616cd310f4c6bf63bbd1f033802c1165{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-av_hr-616cd310f4c6bf63bbd1f033802c1165 hr-invisible  avia-builder-el-85  el_after_av_four_fifth  el_before_av_one_half '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf av_one_half  avia-builder-el-86  el_after_av_hr  el_before_av_one_half  first flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Multichannel organization<br \/>\n<\/strong><\/p>\n<p>Choosing the relevant organization and rules to deal efficiently with various channels while providing an optimized customer experience<br \/>\nImplementing a steering and sales meeting plan to secure steady and competitive results<br \/>\nOptimizing its business hours to provide services that meet customer expectations and minimize staff constraints<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8\">\n.flex_column.av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8 av_one_half  avia-builder-el-88  el_after_av_one_half  el_before_av_hr  flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Ensuring client satisfaction<\/strong><\/p>\n<p>Implementing context-based listening techniques<br \/>\nAnalysing customer verbatim records and screening weaknesses<br \/>\nDefining and implementing all relevant indicators<br \/>\nDeveloping impactful action plans with your teams and reaching efficient results<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-5d74ded74483867bcf4f6bb06a94fdee\">\n#top .hr.hr-invisible.av-av_hr-5d74ded74483867bcf4f6bb06a94fdee{\nheight:5px;\n}\n<\/style>\n<div  class='hr av-av_hr-5d74ded74483867bcf4f6bb06a94fdee hr-invisible  avia-builder-el-90  el_after_av_one_half  el_before_av_one_half '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf av_one_half  avia-builder-el-91  el_after_av_hr  el_before_av_one_half  first flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Phone sales performance<\/strong><\/p>\n<p>Defining tools, script update methods as well as indicators to implement a continuous sales improvement process<br \/>\nSupporting your management team\u00a0 in defining sales management and steering methods, as well as sellers&#8217; compensation<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8\">\n.flex_column.av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8 av_one_half  avia-builder-el-93  el_after_av_one_half  el_before_av_hr  flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Tool optimization<\/strong><\/p>\n<p>Organizing the selection process of a solution (email, chat, multichannel tool, IVR or new digital tools, planning management).<br \/>\nProviding support in project management to implement an efficient use of tools.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-bbe676ee29fcde2ee286114023beb888\">\n#top .hr.hr-invisible.av-av_hr-bbe676ee29fcde2ee286114023beb888{\nheight:15px;\n}\n<\/style>\n<div  class='hr av-av_hr-bbe676ee29fcde2ee286114023beb888 hr-invisible  avia-builder-el-95  el_after_av_one_half  el_before_av_one_full '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_full-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_full-15d750bd1b332b34c6e70b077ebbccdf av_one_full  avia-builder-el-96  el_after_av_hr  avia-builder-el-last  first flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"color: #172983\">Whether your centers are managed internally or outsourced in France or abroad, we help you work towards improving performance while keeping costs under control.<br \/>\n<\/span><\/p>\n<\/div><\/section><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='liberer'  class='avia-section av-av_section-4bde7c4ddbefef4f79996e95b96a4415 alternate_color avia-section-default avia-no-shadow  avia-builder-el-98  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2591'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fifth-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_fifth-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_fifth-15d750bd1b332b34c6e70b077ebbccdf av_one_fifth  avia-builder-el-99  el_before_av_four_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_image-cdf77ca6fc1559babfa82dd20b152376\">\n.avia-image-container.av-av_image-cdf77ca6fc1559babfa82dd20b152376 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-av_image-cdf77ca6fc1559babfa82dd20b152376 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-av_image-cdf77ca6fc1559babfa82dd20b152376 av-styling- avia-align-center  avia-builder-el-100  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" class='wp-image- avia-img-lazy-loading-not- avia_image ' src=\"https:\/\/www.why-consulting.com\/wp-content\/uploads\/2015\/02\/sun-1.svg\" alt='' title=''   itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_four_fifth-c8fc129dc35fd1ae2a1e410224d39ea8\">\n.flex_column.av-av_four_fifth-c8fc129dc35fd1ae2a1e410224d39ea8{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_four_fifth-c8fc129dc35fd1ae2a1e410224d39ea8 av_four_fifth  avia-builder-el-101  el_after_av_one_fifth  el_before_av_hr  flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>RELEASING Creative Energies<\/h2>\n<p><span style=\"color: #172983\">Reconfigure quickly the company to adapt to the market, install a cross-functional process, incorporate a new management approach, switch from a product-driven organisation to a market driven-one&#8230; We bring energising approaches to your teams to help them rethink their methods and invent operational, durable and effective solutions.<\/span><\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-616cd310f4c6bf63bbd1f033802c1165\">\n#top .hr.hr-invisible.av-av_hr-616cd310f4c6bf63bbd1f033802c1165{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-av_hr-616cd310f4c6bf63bbd1f033802c1165 hr-invisible  avia-builder-el-103  el_after_av_four_fifth  el_before_av_one_half '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf av_one_half  avia-builder-el-104  el_after_av_hr  el_before_av_one_half  first flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Impulsion and Implementation<\/strong><\/p>\n<p>Transformation strategy<br \/>\nBuy-in and mobilisation of teams<br \/>\nGuidance and opening of the field of creativity<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8\">\n.flex_column.av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8 av_one_half  avia-builder-el-106  el_after_av_one_half  el_before_av_hr  flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Collective Innovation and Transverse Agility<\/strong><\/p>\n<p>Collaborative workshops<br \/>\nDesign thinking<br \/>\nWorld cafe<br \/>\nCo-development<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-5d74ded74483867bcf4f6bb06a94fdee\">\n#top .hr.hr-invisible.av-av_hr-5d74ded74483867bcf4f6bb06a94fdee{\nheight:5px;\n}\n<\/style>\n<div  class='hr av-av_hr-5d74ded74483867bcf4f6bb06a94fdee hr-invisible  avia-builder-el-108  el_after_av_one_half  el_before_av_one_half '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf av_one_half  avia-builder-el-109  el_after_av_hr  el_before_av_one_half  first flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Transformation Leadership and Management <\/strong><\/p>\n<p>Manager\u2019s role in the transformation<br \/>\nEvolution of managing practices<br \/>\nCoaching of the stakeholders for change<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8\">\n.flex_column.av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8 av_one_half  avia-builder-el-111  el_after_av_one_half  el_before_av_hr  flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Project Management<\/strong><\/p>\n<p>Planning and management of the transformation in the long term<br \/>\nAssistance to project management<br \/>\nInternal communication<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-616cd310f4c6bf63bbd1f033802c1165\">\n#top .hr.hr-invisible.av-av_hr-616cd310f4c6bf63bbd1f033802c1165{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-av_hr-616cd310f4c6bf63bbd1f033802c1165 hr-invisible  avia-builder-el-113  el_after_av_one_half  el_before_av_one_full '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_full-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_full-15d750bd1b332b34c6e70b077ebbccdf av_one_full  avia-builder-el-114  el_after_av_hr  avia-builder-el-last  first flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-d556719e4bd0501a579ec748fdae7d0e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"color: #172983\">Building on collective intelligence, bringing meaning and coherence, highlighting achievements, respecting cultural differences, we guide your transformation with this permanent thought: you should be proud of the progress 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