{"id":2674,"date":"2018-01-31T14:09:19","date_gmt":"2018-01-31T13:09:19","guid":{"rendered":"https:\/\/www.why-consulting.com\/blog\/"},"modified":"2020-09-21T11:59:28","modified_gmt":"2020-09-21T09:59:28","slug":"news-sales-performance-customer-experience-transformation","status":"publish","type":"page","link":"https:\/\/www.why-consulting.com\/en\/news-sales-performance-customer-experience-transformation\/","title":{"rendered":"Blog"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_full-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_full-15d750bd1b332b34c6e70b077ebbccdf av_one_full  avia-builder-el-0  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><div  data-slideshow-options=\"{&quot;animation&quot;:&quot;fade&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;show_slide_delay&quot;:90}\" class='avia-content-slider avia-content-grid-active avia-content-slider1 avia-content-slider-even  avia-builder-el-1  avia-builder-el-no-sibling  av-slideshow-ui av-control-default   av-no-slider-navigation av-slideshow-manual av-loop-once av-loop-manual-endless '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Blog\" ><div class=\"avia-content-slider-inner\"><div class=\"slide-entry-wrap\"><article class='slide-entry flex_column  post-entry post-entry-3197 slide-entry-overview slide-loop-1 slide-parity-odd  av_one_half first real-thumbnail post-format-standard'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><a href='https:\/\/www.why-consulting.com\/en\/digital-customer-relationship-myths-and-realities\/' data-rel='slide-1' class='slide-image' title='Digital customer relationship: myths and realities'><img decoding=\"async\" width=\"495\" height=\"400\" src=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2018\/04\/Relation-digitale.jpg?resize=495%2C400&amp;ssl=1\" class=\"wp-image-3178 avia-img-lazy-loading-not-3178 attachment-portfolio size-portfolio wp-post-image\" alt=\"\" data-attachment-id=\"3178\" data-permalink=\"https:\/\/www.why-consulting.com\/en\/home-2\/people-discussing-business-ideas-brainstorming-and-business-me\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2018\/04\/Relation-digitale.jpg?fit=676%2C401&amp;ssl=1\" data-orig-size=\"676,401\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;People Discussing Business Ideas - Brainstorming and Business Meeting&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;People Discussing Business Ideas - Brainstorming and Business Me&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"Digitalisation de la relation client\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Digitalisation de la relation client&lt;\/p&gt;\n\" data-large-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2018\/04\/Relation-digitale.jpg?fit=676%2C401&amp;ssl=1\" \/><\/a><div class=\"slide-content\"><header class=\"entry-content-header\"><span class=\"blog-categories minor-meta\"><a href=\"https:\/\/www.why-consulting.com\/en\/category\/point-of-view\/\" rel=\"tag\">Point of view<\/a> <\/span><h3 class='slide-entry-title entry-title '  itemprop=\"headline\" ><a href='https:\/\/www.why-consulting.com\/en\/digital-customer-relationship-myths-and-realities\/' title='Digital customer relationship: myths and realities'>Digital customer relationship: myths and realities<\/a><\/h3><span class=\"av-vertical-delimiter\"><\/span><\/header><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" >\u00ab\u00a0Digitalisation\u00a0\u00bb seems to have become the Grail of a company\u2019s efficient management. There is not a single corporate conference without this theme being mentioned. Studies are even warning on how French companies are falling behind,\u2026<div class=\"read-more-link\"><a href=\"https:\/\/www.why-consulting.com\/en\/digital-customer-relationship-myths-and-realities\/\" class=\"more-link\">Read more<span class=\"more-link-arrow\"><\/span><\/a><\/div><\/div><\/div><footer class=\"entry-footer\"><div class=\"slide-meta\"><time class='slide-meta-time updated'  itemprop=\"datePublished\" datetime=\"2018-04-20T16:49:49+02:00\" >20 April 2018<\/time><\/div><\/footer><span class='hidden'>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" >\n\t\t\t\t\t\t<span itemprop='url'>https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2018\/04\/Relation-digitale.jpg?fit=676%2C401&ssl=1<\/span>\n\t\t\t\t\t\t<span itemprop='height'>401<\/span>\n\t\t\t\t\t\t<span itemprop='width'>676<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"publisher\" itemtype=\"https:\/\/schema.org\/Organization\" itemscope=\"itemscope\" >\n\t\t\t\t\t\t<span itemprop='name'>Olivier DE RODELLEC<\/span>\n\t\t\t\t\t\t<span itemprop='logo' itemscope itemtype='https:\/\/schema.org\/ImageObject'>\n\t\t\t\t\t\t\t<span itemprop='url'>\/wp-content\/uploads\/2017\/08\/logo_wy_bleu-1.svg<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/span><span class='av-structured-data'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><span itemprop='name'>Olivier DE RODELLEC<\/span><\/span><span class='av-structured-data'  itemprop=\"datePublished\" datetime=\"2018-01-31T14:09:19+01:00\" >2018-04-20 16:49:49<\/span><span class='av-structured-data'  itemprop=\"dateModified\" itemtype=\"https:\/\/schema.org\/dateModified\" >2018-04-20 16:55:34<\/span><span class='av-structured-data'  itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/mainEntityOfPage\" ><span itemprop='name'>Digital customer relationship: myths and realities<\/span><\/span><\/span><\/article><article class='slide-entry flex_column  post-entry post-entry-3111 slide-entry-overview slide-loop-2 slide-parity-even  av_one_half  real-thumbnail post-format-standard'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><a href='https:\/\/www.why-consulting.com\/en\/optimized-multichannel-contact-centres-for-an-improved-customer-experience\/' data-rel='slide-1' class='slide-image' title='OPTIMIZED MULTICHANNEL CONTACT CENTRES FOR AN IMPROVED CUSTOMER EXPERIENCE'><img decoding=\"async\" width=\"495\" height=\"400\" src=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2018\/02\/Centre-de-contact-multicanal.jpg?resize=495%2C400&amp;ssl=1\" class=\"wp-image-3058 avia-img-lazy-loading-not-3058 attachment-portfolio size-portfolio wp-post-image\" alt=\"Centres-de-contact-multicanal\" data-attachment-id=\"3058\" data-permalink=\"https:\/\/www.why-consulting.com\/en\/centres-de-contact-multicanal-optimises-experience-client-amelioree\/always-on-call\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2018\/02\/Centre-de-contact-multicanal.jpg?fit=676%2C402&amp;ssl=1\" data-orig-size=\"676,402\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;2.5&quot;,&quot;credit&quot;:&quot;Getty Images&quot;,&quot;camera&quot;:&quot;Canon EOS 5D Mark III&quot;,&quot;caption&quot;:&quot;Cropped shot of telecommunications workers sitting at their desks&quot;,&quot;created_timestamp&quot;:&quot;1419599769&quot;,&quot;copyright&quot;:&quot;Squaredpixels&quot;,&quot;focal_length&quot;:&quot;85&quot;,&quot;iso&quot;:&quot;400&quot;,&quot;shutter_speed&quot;:&quot;0.00625&quot;,&quot;title&quot;:&quot;Always on call&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"Centre de contact multicanal\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Centres de contact multicanal&lt;\/p&gt;\n\" data-large-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2018\/02\/Centre-de-contact-multicanal.jpg?fit=676%2C402&amp;ssl=1\" \/><\/a><div class=\"slide-content\"><header class=\"entry-content-header\"><span class=\"blog-categories minor-meta\"><a href=\"https:\/\/www.why-consulting.com\/en\/category\/expertise-en\/\" rel=\"tag\">Expertise<\/a> <\/span><h3 class='slide-entry-title entry-title '  itemprop=\"headline\" ><a href='https:\/\/www.why-consulting.com\/en\/optimized-multichannel-contact-centres-for-an-improved-customer-experience\/' title='OPTIMIZED MULTICHANNEL CONTACT CENTRES FOR AN IMPROVED CUSTOMER EXPERIENCE'>OPTIMIZED MULTICHANNEL CONTACT CENTRES FOR AN IMPROVED CUSTOMER EXPERIENCE<\/a><\/h3><span class=\"av-vertical-delimiter\"><\/span><\/header><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" >Multichannel contact centres are at the heart of the customer experience.\r\n\r\n&nbsp;\r\n\r\nThey are present at every stage of the customer relationship: pre-sale, contract management, customer service, after-sales service. They are fundamental assets\u2026<div class=\"read-more-link\"><a href=\"https:\/\/www.why-consulting.com\/en\/optimized-multichannel-contact-centres-for-an-improved-customer-experience\/\" class=\"more-link\">Read more<span class=\"more-link-arrow\"><\/span><\/a><\/div><\/div><\/div><footer class=\"entry-footer\"><div class=\"slide-meta\"><time class='slide-meta-time updated'  itemprop=\"datePublished\" datetime=\"2018-02-22T17:57:33+01:00\" >22 February 2018<\/time><\/div><\/footer><span class='hidden'>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" >\n\t\t\t\t\t\t<span itemprop='url'>https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2018\/02\/Centre-de-contact-multicanal.jpg?fit=676%2C402&ssl=1<\/span>\n\t\t\t\t\t\t<span itemprop='height'>402<\/span>\n\t\t\t\t\t\t<span itemprop='width'>676<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"publisher\" itemtype=\"https:\/\/schema.org\/Organization\" itemscope=\"itemscope\" >\n\t\t\t\t\t\t<span itemprop='name'>Olivier DE RODELLEC<\/span>\n\t\t\t\t\t\t<span itemprop='logo' itemscope itemtype='https:\/\/schema.org\/ImageObject'>\n\t\t\t\t\t\t\t<span itemprop='url'>\/wp-content\/uploads\/2017\/08\/logo_wy_bleu-1.svg<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/span><span class='av-structured-data'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><span itemprop='name'>Olivier DE RODELLEC<\/span><\/span><span class='av-structured-data'  itemprop=\"datePublished\" datetime=\"2018-01-31T14:09:19+01:00\" >2018-02-22 17:57:33<\/span><span class='av-structured-data'  itemprop=\"dateModified\" itemtype=\"https:\/\/schema.org\/dateModified\" >2018-03-09 12:48:05<\/span><span class='av-structured-data'  itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/mainEntityOfPage\" ><span itemprop='name'>OPTIMIZED MULTICHANNEL CONTACT CENTRES FOR AN IMPROVED CUSTOMER EXPERIENCE<\/span><\/span><\/span><\/article><\/div><div class=\"slide-entry-wrap\"><article class='slide-entry flex_column  post-entry post-entry-3034 slide-entry-overview slide-loop-3 slide-parity-odd  av_one_half first fake-thumbnail post-format-standard'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><a href='https:\/\/www.why-consulting.com\/en\/sales-administration-after-sales-services-the-best-sales-representatives-allies-are-downstream\/' data-rel='slide-1' class='slide-image' title='Sales administration, after-sales services&#8230; : the best sales representatives\u2019 allies are downstream'><span class='fallback-post-type-icon' aria-hidden='true' data-av_icon='\ue836' data-av_iconfont='entypo-fontello'><\/span><span class='slider-fallback-image'><img decoding=\"async\" width=\"400\" height=\"267\" src=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/09\/Restaurer-la-confiance-dun-client_Copyright-Fotolia.jpg?resize=400%2C267&amp;ssl=1\" class=\"wp-image-1318 avia-img-lazy-loading-not-1318 attachment-portfolio size-portfolio wp-post-image\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/09\/Restaurer-la-confiance-dun-client_Copyright-Fotolia.jpg?w=400&amp;ssl=1 400w, https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/09\/Restaurer-la-confiance-dun-client_Copyright-Fotolia.jpg?resize=300%2C200&amp;ssl=1 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" data-attachment-id=\"1318\" data-permalink=\"https:\/\/www.why-consulting.com\/en\/restaurer-la-confiance-dun-client_copyright-fotolia\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/09\/Restaurer-la-confiance-dun-client_Copyright-Fotolia.jpg?fit=400%2C267&amp;ssl=1\" data-orig-size=\"400,267\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/09\/Restaurer-la-confiance-dun-client_Copyright-Fotolia.jpg?fit=400%2C267&amp;ssl=1\" \/><\/span><\/a><div class=\"slide-content\"><header class=\"entry-content-header\"><span class=\"blog-categories minor-meta\"><a href=\"https:\/\/www.why-consulting.com\/en\/category\/point-of-view\/\" rel=\"tag\">Point of view<\/a> <\/span><h3 class='slide-entry-title entry-title '  itemprop=\"headline\" ><a href='https:\/\/www.why-consulting.com\/en\/sales-administration-after-sales-services-the-best-sales-representatives-allies-are-downstream\/' title='Sales administration, after-sales services&#8230; : the best sales representatives\u2019 allies are downstream'>Sales administration, after-sales services&#8230; : the best sales representatives\u2019 allies are downstream<\/a><\/h3><span class=\"av-vertical-delimiter\"><\/span><\/header><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" >The \u201cromantic\u201d vision of the isolated sales representative, leaving bravely in the search of turnover in a hostile world, with his mobile phone as his only ally and for only occupation to meet with prospects, is a long-lived stereotype.\r\n\r\nIt\u2026<div class=\"read-more-link\"><a href=\"https:\/\/www.why-consulting.com\/en\/sales-administration-after-sales-services-the-best-sales-representatives-allies-are-downstream\/\" class=\"more-link\">Read more<span class=\"more-link-arrow\"><\/span><\/a><\/div><\/div><\/div><footer class=\"entry-footer\"><div class=\"slide-meta\"><time class='slide-meta-time updated'  itemprop=\"datePublished\" datetime=\"2018-02-16T14:27:00+01:00\" >16 February 2018<\/time><\/div><\/footer><span class='hidden'>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" >\n\t\t\t\t\t\t<span itemprop='url'>\/wp-content\/uploads\/2017\/08\/logo_wy_bleu-1.svg<\/span>\n\t\t\t\t\t\t<span itemprop='height'>0<\/span>\n\t\t\t\t\t\t<span itemprop='width'>0<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"publisher\" itemtype=\"https:\/\/schema.org\/Organization\" itemscope=\"itemscope\" >\n\t\t\t\t\t\t<span itemprop='name'>Olivier DE RODELLEC<\/span>\n\t\t\t\t\t\t<span itemprop='logo' itemscope itemtype='https:\/\/schema.org\/ImageObject'>\n\t\t\t\t\t\t\t<span itemprop='url'>\/wp-content\/uploads\/2017\/08\/logo_wy_bleu-1.svg<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/span><span class='av-structured-data'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><span itemprop='name'>Olivier DE RODELLEC<\/span><\/span><span class='av-structured-data'  itemprop=\"datePublished\" datetime=\"2018-01-31T14:09:19+01:00\" >2018-02-16 14:27:00<\/span><span class='av-structured-data'  itemprop=\"dateModified\" itemtype=\"https:\/\/schema.org\/dateModified\" >2018-02-16 14:46:42<\/span><span class='av-structured-data'  itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/mainEntityOfPage\" ><span itemprop='name'>Sales administration, after-sales services&#8230; : the best sales representatives\u2019 allies are downstream<\/span><\/span><\/span><\/article><article class='slide-entry flex_column  post-entry post-entry-2676 slide-entry-overview slide-loop-4 slide-parity-even  av_one_half  real-thumbnail post-format-standard'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><a href='https:\/\/www.why-consulting.com\/en\/sales-performance-is-not-only-the-sales-representatives-performance\/' data-rel='slide-1' class='slide-image' title='Sales performance is not (only) the sales representatives\u2019 performance'><img decoding=\"async\" width=\"495\" height=\"400\" src=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/21_La-culture-client-nouvel-enjeu.jpg?resize=495%2C400&amp;ssl=1\" class=\"wp-image-2010 avia-img-lazy-loading-not-2010 attachment-portfolio size-portfolio wp-post-image\" alt=\"La culture client dans les entreprises\" data-attachment-id=\"2010\" data-permalink=\"https:\/\/www.why-consulting.com\/en\/la-culture-client-le-nouvel-enjeu-des-entreprises\/21_la-culture-client-nouvel-enjeu\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/21_La-culture-client-nouvel-enjeu.jpg?fit=676%2C400&amp;ssl=1\" data-orig-size=\"676,400\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Culture client\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/21_La-culture-client-nouvel-enjeu.jpg?fit=676%2C400&amp;ssl=1\" \/><\/a><div class=\"slide-content\"><header class=\"entry-content-header\"><span class=\"blog-categories minor-meta\"><a href=\"https:\/\/www.why-consulting.com\/en\/category\/point-of-view\/\" rel=\"tag\">Point of view<\/a> <\/span><h3 class='slide-entry-title entry-title '  itemprop=\"headline\" ><a href='https:\/\/www.why-consulting.com\/en\/sales-performance-is-not-only-the-sales-representatives-performance\/' title='Sales performance is not (only) the sales representatives\u2019 performance'>Sales performance is not (only) the sales representatives\u2019 performance<\/a><\/h3><span class=\"av-vertical-delimiter\"><\/span><\/header><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" >It is not uncommon to hear that sales performance relies on the quality of recruitment and training. It is true that some sales representatives have \u201cit\u201d in their blood and that, regardless of the context, they sell more than others. But\u2026<div class=\"read-more-link\"><a href=\"https:\/\/www.why-consulting.com\/en\/sales-performance-is-not-only-the-sales-representatives-performance\/\" class=\"more-link\">Read more<span class=\"more-link-arrow\"><\/span><\/a><\/div><\/div><\/div><footer class=\"entry-footer\"><div class=\"slide-meta\"><time class='slide-meta-time updated'  itemprop=\"datePublished\" datetime=\"2018-01-07T14:23:05+01:00\" >7 January 2018<\/time><\/div><\/footer><span class='hidden'>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" >\n\t\t\t\t\t\t<span itemprop='url'>https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/21_La-culture-client-nouvel-enjeu.jpg?fit=676%2C400&ssl=1<\/span>\n\t\t\t\t\t\t<span itemprop='height'>400<\/span>\n\t\t\t\t\t\t<span itemprop='width'>676<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"publisher\" itemtype=\"https:\/\/schema.org\/Organization\" itemscope=\"itemscope\" >\n\t\t\t\t\t\t<span itemprop='name'>Olivier DE RODELLEC<\/span>\n\t\t\t\t\t\t<span itemprop='logo' itemscope itemtype='https:\/\/schema.org\/ImageObject'>\n\t\t\t\t\t\t\t<span itemprop='url'>\/wp-content\/uploads\/2017\/08\/logo_wy_bleu-1.svg<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/span><span class='av-structured-data'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><span itemprop='name'>Olivier DE RODELLEC<\/span><\/span><span class='av-structured-data'  itemprop=\"datePublished\" datetime=\"2018-01-31T14:09:19+01:00\" >2018-01-07 14:23:05<\/span><span class='av-structured-data'  itemprop=\"dateModified\" itemtype=\"https:\/\/schema.org\/dateModified\" >2018-02-06 17:04:03<\/span><span class='av-structured-data'  itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/mainEntityOfPage\" ><span itemprop='name'>Sales performance is not (only) the sales representatives\u2019 performance<\/span><\/span><\/span><\/article><\/div><div class=\"slide-entry-wrap\"><article class='slide-entry flex_column  post-entry post-entry-2678 slide-entry-overview slide-loop-5 slide-parity-odd  av_one_half first real-thumbnail post-format-standard'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><a href='https:\/\/www.why-consulting.com\/en\/why-consulting-is-now-listed-on-datadock\/' data-rel='slide-1' class='slide-image' title='WHY Consulting is now listed on DATADOCK!'><img decoding=\"async\" width=\"495\" height=\"400\" src=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/11\/Datadock.png?resize=495%2C400&amp;ssl=1\" class=\"wp-image-2362 avia-img-lazy-loading-not-2362 attachment-portfolio size-portfolio wp-post-image\" alt=\"\" data-attachment-id=\"2362\" data-permalink=\"https:\/\/www.why-consulting.com\/en\/datadock-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/11\/Datadock.png?fit=932%2C620&amp;ssl=1\" data-orig-size=\"932,620\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Datadock\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/11\/Datadock.png?fit=932%2C620&amp;ssl=1\" \/><\/a><div class=\"slide-content\"><header class=\"entry-content-header\"><span class=\"blog-categories minor-meta\"><a href=\"https:\/\/www.why-consulting.com\/en\/category\/point-of-view\/\" rel=\"tag\">Point of view<\/a> <\/span><h3 class='slide-entry-title entry-title '  itemprop=\"headline\" ><a href='https:\/\/www.why-consulting.com\/en\/why-consulting-is-now-listed-on-datadock\/' title='WHY Consulting is now listed on DATADOCK!'>WHY Consulting is now listed on DATADOCK!<\/a><\/h3><span class=\"av-vertical-delimiter\"><\/span><\/header><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" >Our Training Organisation has been declared compliant with the quality decree and is now listed by the backers of professional training.\r\nWe are pleased to announce that our training programs meet the 6 quality criteria as defined by the Quality\u2026<div class=\"read-more-link\"><a href=\"https:\/\/www.why-consulting.com\/en\/why-consulting-is-now-listed-on-datadock\/\" class=\"more-link\">Read more<span class=\"more-link-arrow\"><\/span><\/a><\/div><\/div><\/div><footer class=\"entry-footer\"><div class=\"slide-meta\"><time class='slide-meta-time updated'  itemprop=\"datePublished\" datetime=\"2017-11-04T14:28:11+01:00\" >4 November 2017<\/time><\/div><\/footer><span class='hidden'>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" >\n\t\t\t\t\t\t<span itemprop='url'>https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/11\/Datadock.png?fit=932%2C620&ssl=1<\/span>\n\t\t\t\t\t\t<span itemprop='height'>620<\/span>\n\t\t\t\t\t\t<span itemprop='width'>932<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"publisher\" itemtype=\"https:\/\/schema.org\/Organization\" itemscope=\"itemscope\" >\n\t\t\t\t\t\t<span itemprop='name'>Olivier DE RODELLEC<\/span>\n\t\t\t\t\t\t<span itemprop='logo' itemscope itemtype='https:\/\/schema.org\/ImageObject'>\n\t\t\t\t\t\t\t<span itemprop='url'>\/wp-content\/uploads\/2017\/08\/logo_wy_bleu-1.svg<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/span><span class='av-structured-data'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><span itemprop='name'>Olivier DE RODELLEC<\/span><\/span><span class='av-structured-data'  itemprop=\"datePublished\" datetime=\"2018-01-31T14:09:19+01:00\" >2017-11-04 14:28:11<\/span><span class='av-structured-data'  itemprop=\"dateModified\" itemtype=\"https:\/\/schema.org\/dateModified\" >2018-02-06 17:03:41<\/span><span class='av-structured-data'  itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/mainEntityOfPage\" ><span itemprop='name'>WHY Consulting is now listed on DATADOCK!<\/span><\/span><\/span><\/article><article class='slide-entry flex_column  post-entry post-entry-2680 slide-entry-overview slide-loop-6 slide-parity-even  av_one_half  real-thumbnail post-format-standard'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><a href='https:\/\/www.why-consulting.com\/en\/sales-transformation-conference\/' data-rel='slide-1' class='slide-image' title='\u2018Sales Transformation\u2019 Conference'><img decoding=\"async\" width=\"495\" height=\"400\" src=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/Transformation-Commerciale.jpg?resize=495%2C400&amp;ssl=1\" class=\"wp-image-2359 avia-img-lazy-loading-not-2359 attachment-portfolio size-portfolio wp-post-image\" alt=\"transformation-commerciale\" data-attachment-id=\"2359\" data-permalink=\"https:\/\/www.why-consulting.com\/en\/conference-transformation-commerciale\/transformation-commerciale-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/Transformation-Commerciale.jpg?fit=933%2C560&amp;ssl=1\" data-orig-size=\"933,560\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Transformation Commerciale\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/Transformation-Commerciale.jpg?fit=933%2C560&amp;ssl=1\" \/><\/a><div class=\"slide-content\"><header class=\"entry-content-header\"><span class=\"blog-categories minor-meta\"><a href=\"https:\/\/www.why-consulting.com\/en\/category\/event\/\" rel=\"tag\">Event<\/a> <\/span><h3 class='slide-entry-title entry-title '  itemprop=\"headline\" ><a href='https:\/\/www.why-consulting.com\/en\/sales-transformation-conference\/' title='\u2018Sales Transformation\u2019 Conference'>\u2018Sales Transformation\u2019 Conference<\/a><\/h3><span class=\"av-vertical-delimiter\"><\/span><\/header><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" >\r\nOn November 30, WHY Consulting organises a breakfast on Sales Transformation issues.\r\nWe invite you to discover how to accelerate your sales efficiency, develop your sales and make good practices durable through a concrete sales transformation\u2026<div class=\"read-more-link\"><a href=\"https:\/\/www.why-consulting.com\/en\/sales-transformation-conference\/\" class=\"more-link\">Read more<span class=\"more-link-arrow\"><\/span><\/a><\/div><\/div><\/div><footer class=\"entry-footer\"><div class=\"slide-meta\"><time class='slide-meta-time updated'  itemprop=\"datePublished\" datetime=\"2017-10-15T14:31:28+02:00\" >15 October 2017<\/time><\/div><\/footer><span class='hidden'>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" >\n\t\t\t\t\t\t<span itemprop='url'>https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/Transformation-Commerciale.jpg?fit=933%2C560&ssl=1<\/span>\n\t\t\t\t\t\t<span itemprop='height'>560<\/span>\n\t\t\t\t\t\t<span itemprop='width'>933<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"publisher\" itemtype=\"https:\/\/schema.org\/Organization\" itemscope=\"itemscope\" >\n\t\t\t\t\t\t<span itemprop='name'>Maria Soto Di Murro<\/span>\n\t\t\t\t\t\t<span itemprop='logo' itemscope itemtype='https:\/\/schema.org\/ImageObject'>\n\t\t\t\t\t\t\t<span itemprop='url'>\/wp-content\/uploads\/2017\/08\/logo_wy_bleu-1.svg<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/span><span class='av-structured-data'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><span itemprop='name'>Maria Soto Di Murro<\/span><\/span><span class='av-structured-data'  itemprop=\"datePublished\" datetime=\"2018-01-31T14:09:19+01:00\" >2017-10-15 14:31:28<\/span><span class='av-structured-data'  itemprop=\"dateModified\" itemtype=\"https:\/\/schema.org\/dateModified\" >2018-02-06 17:03:16<\/span><span class='av-structured-data'  itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/mainEntityOfPage\" ><span itemprop='name'>\u2018Sales Transformation\u2019 Conference<\/span><\/span><\/span><\/article><\/div><div class=\"slide-entry-wrap\"><article class='slide-entry flex_column  post-entry post-entry-2682 slide-entry-overview slide-loop-7 slide-parity-odd  av_one_half first real-thumbnail post-format-standard'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><a href='https:\/\/www.why-consulting.com\/en\/bring-the-customer-experience-under-control-without-harassing-them\/' data-rel='slide-1' class='slide-image' title='Bring the customer experience under control without harassing them!'><img decoding=\"async\" width=\"495\" height=\"400\" src=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/2_Mettez-Experience-des-clients-sous-controle.jpg?resize=495%2C400&amp;ssl=1\" class=\"wp-image-2087 avia-img-lazy-loading-not-2087 attachment-portfolio size-portfolio wp-post-image\" alt=\"\" data-attachment-id=\"2087\" data-permalink=\"https:\/\/www.why-consulting.com\/en\/mettez-lexperience-des-clients-sous-controle-sans-les-harceler\/2_mettez-experience-des-clients-sous-controle\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/2_Mettez-Experience-des-clients-sous-controle.jpg?fit=676%2C400&amp;ssl=1\" data-orig-size=\"676,400\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/2_Mettez-Experience-des-clients-sous-controle.jpg?fit=676%2C400&amp;ssl=1\" \/><\/a><div class=\"slide-content\"><header class=\"entry-content-header\"><span class=\"blog-categories minor-meta\"><a href=\"https:\/\/www.why-consulting.com\/en\/category\/point-of-view\/\" rel=\"tag\">Point of view<\/a> <\/span><h3 class='slide-entry-title entry-title '  itemprop=\"headline\" ><a href='https:\/\/www.why-consulting.com\/en\/bring-the-customer-experience-under-control-without-harassing-them\/' title='Bring the customer experience under control without harassing them!'>Bring the customer experience under control without harassing them!<\/a><\/h3><span class=\"av-vertical-delimiter\"><\/span><\/header><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" >It is not possible anymore for a customer to bring his car for maintenance without receiving an email inviting him to answer an online survey. On the pretext of putting customer experience under control, companies multiply transactional surveys\u2026<div class=\"read-more-link\"><a href=\"https:\/\/www.why-consulting.com\/en\/bring-the-customer-experience-under-control-without-harassing-them\/\" class=\"more-link\">Read more<span class=\"more-link-arrow\"><\/span><\/a><\/div><\/div><\/div><footer class=\"entry-footer\"><div class=\"slide-meta\"><time class='slide-meta-time updated'  itemprop=\"datePublished\" datetime=\"2017-09-25T14:36:15+02:00\" >25 September 2017<\/time><\/div><\/footer><span class='hidden'>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" >\n\t\t\t\t\t\t<span itemprop='url'>https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/2_Mettez-Experience-des-clients-sous-controle.jpg?fit=676%2C400&ssl=1<\/span>\n\t\t\t\t\t\t<span itemprop='height'>400<\/span>\n\t\t\t\t\t\t<span itemprop='width'>676<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"publisher\" itemtype=\"https:\/\/schema.org\/Organization\" itemscope=\"itemscope\" >\n\t\t\t\t\t\t<span itemprop='name'>Maria Soto Di Murro<\/span>\n\t\t\t\t\t\t<span itemprop='logo' itemscope itemtype='https:\/\/schema.org\/ImageObject'>\n\t\t\t\t\t\t\t<span itemprop='url'>\/wp-content\/uploads\/2017\/08\/logo_wy_bleu-1.svg<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/span><span class='av-structured-data'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><span itemprop='name'>Maria Soto Di Murro<\/span><\/span><span class='av-structured-data'  itemprop=\"datePublished\" datetime=\"2018-01-31T14:09:19+01:00\" >2017-09-25 14:36:15<\/span><span class='av-structured-data'  itemprop=\"dateModified\" itemtype=\"https:\/\/schema.org\/dateModified\" >2018-02-22 18:17:17<\/span><span class='av-structured-data'  itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/mainEntityOfPage\" ><span itemprop='name'>Bring the customer experience under control without harassing them!<\/span><\/span><\/span><\/article><article class='slide-entry flex_column  post-entry post-entry-2683 slide-entry-overview slide-loop-8 slide-parity-even  av_one_half  real-thumbnail post-format-standard'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><a href='https:\/\/www.why-consulting.com\/en\/measure-your-customer-orientation-in-b2b\/' data-rel='slide-1' class='slide-image' title='Measure your customer orientation (in B2B)!'><img decoding=\"async\" width=\"495\" height=\"400\" src=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/3_Mesurez-votre-culture-client.jpg?resize=495%2C400&amp;ssl=1\" class=\"wp-image-2083 avia-img-lazy-loading-not-2083 attachment-portfolio size-portfolio wp-post-image\" alt=\"\" data-attachment-id=\"2083\" data-permalink=\"https:\/\/www.why-consulting.com\/en\/mesurez-votre-culture-client-en-btob\/3_mesurez-votre-culture-client\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/3_Mesurez-votre-culture-client.jpg?fit=676%2C400&amp;ssl=1\" data-orig-size=\"676,400\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/3_Mesurez-votre-culture-client.jpg?fit=676%2C400&amp;ssl=1\" \/><\/a><div class=\"slide-content\"><header class=\"entry-content-header\"><span class=\"blog-categories minor-meta\"><a href=\"https:\/\/www.why-consulting.com\/en\/category\/press\/\" rel=\"tag\">Press<\/a> <\/span><h3 class='slide-entry-title entry-title '  itemprop=\"headline\" ><a href='https:\/\/www.why-consulting.com\/en\/measure-your-customer-orientation-in-b2b\/' title='Measure your customer orientation (in B2B)!'>Measure your customer orientation (in B2B)!<\/a><\/h3><span class=\"av-vertical-delimiter\"><\/span><\/header><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" >\r\n\r\nCustomer orientation is a topic which affects in many ways the B2B sector.\u00a0 Some firms are implementing innovative ways to improve customer orientation.\r\n\r\nSurvey Magazine met with Serge Rouvi\u00e8re, Managing Director at WHY Consulting and\u2026<div class=\"read-more-link\"><a href=\"https:\/\/www.why-consulting.com\/en\/measure-your-customer-orientation-in-b2b\/\" class=\"more-link\">Read more<span class=\"more-link-arrow\"><\/span><\/a><\/div><\/div><\/div><footer class=\"entry-footer\"><div class=\"slide-meta\"><time class='slide-meta-time updated'  itemprop=\"datePublished\" datetime=\"2017-05-15T14:39:53+02:00\" >15 May 2017<\/time><\/div><\/footer><span class='hidden'>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" >\n\t\t\t\t\t\t<span itemprop='url'>https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/3_Mesurez-votre-culture-client.jpg?fit=676%2C400&ssl=1<\/span>\n\t\t\t\t\t\t<span itemprop='height'>400<\/span>\n\t\t\t\t\t\t<span itemprop='width'>676<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"publisher\" itemtype=\"https:\/\/schema.org\/Organization\" itemscope=\"itemscope\" >\n\t\t\t\t\t\t<span itemprop='name'>Maria Soto Di Murro<\/span>\n\t\t\t\t\t\t<span itemprop='logo' itemscope itemtype='https:\/\/schema.org\/ImageObject'>\n\t\t\t\t\t\t\t<span itemprop='url'>\/wp-content\/uploads\/2017\/08\/logo_wy_bleu-1.svg<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/span><span class='av-structured-data'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><span itemprop='name'>Maria Soto Di Murro<\/span><\/span><span class='av-structured-data'  itemprop=\"datePublished\" datetime=\"2018-01-31T14:09:19+01:00\" >2017-05-15 14:39:53<\/span><span class='av-structured-data'  itemprop=\"dateModified\" itemtype=\"https:\/\/schema.org\/dateModified\" >2018-02-06 17:02:28<\/span><span class='av-structured-data'  itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/mainEntityOfPage\" ><span itemprop='name'>Measure your customer orientation (in B2B)!<\/span><\/span><\/span><\/article><\/div><div class=\"slide-entry-wrap\"><article class='slide-entry flex_column  post-entry post-entry-2685 slide-entry-overview slide-loop-9 slide-parity-odd  av_one_half first real-thumbnail post-format-standard'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><a href='https:\/\/www.why-consulting.com\/en\/interview-of-serge-rouviere-managing-director-at-why-consulting\/' data-rel='slide-1' class='slide-image' title='Interview of Serge Rouvi\u00e8re, Managing Director at WHY Consulting'><img decoding=\"async\" width=\"495\" height=\"400\" src=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/5_Interview-Serge-Rouviere.jpg?resize=495%2C400&amp;ssl=1\" class=\"wp-image-2075 avia-img-lazy-loading-not-2075 attachment-portfolio size-portfolio wp-post-image\" alt=\"\" data-attachment-id=\"2075\" data-permalink=\"https:\/\/www.why-consulting.com\/en\/interview-de-serge-rouviere-dg-why-consulting-2\/5_interview-serge-rouviere\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/5_Interview-Serge-Rouviere.jpg?fit=676%2C400&amp;ssl=1\" data-orig-size=\"676,400\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/5_Interview-Serge-Rouviere.jpg?fit=676%2C400&amp;ssl=1\" \/><\/a><div class=\"slide-content\"><header class=\"entry-content-header\"><span class=\"blog-categories minor-meta\"><a href=\"https:\/\/www.why-consulting.com\/en\/category\/press\/\" rel=\"tag\">Press<\/a> <\/span><h3 class='slide-entry-title entry-title '  itemprop=\"headline\" ><a href='https:\/\/www.why-consulting.com\/en\/interview-of-serge-rouviere-managing-director-at-why-consulting\/' title='Interview of Serge Rouvi\u00e8re, Managing Director at WHY Consulting'>Interview of Serge Rouvi\u00e8re, Managing Director at WHY Consulting<\/a><\/h3><span class=\"av-vertical-delimiter\"><\/span><\/header><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" >\r\n\r\nThe France Quality Performance Association (Association France Qualit\u00e9 Performance - AFQP) interviewed Serge Rouvi\u00e8re after winning the 2017 Book Award for his publication \u201cCustomer orientation, the ultimate differentiation among companies\u201d\u2026<div class=\"read-more-link\"><a href=\"https:\/\/www.why-consulting.com\/en\/interview-of-serge-rouviere-managing-director-at-why-consulting\/\" class=\"more-link\">Read more<span class=\"more-link-arrow\"><\/span><\/a><\/div><\/div><\/div><footer class=\"entry-footer\"><div class=\"slide-meta\"><time class='slide-meta-time updated'  itemprop=\"datePublished\" datetime=\"2017-03-28T14:45:12+02:00\" >28 March 2017<\/time><\/div><\/footer><span class='hidden'>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" >\n\t\t\t\t\t\t<span itemprop='url'>https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/5_Interview-Serge-Rouviere.jpg?fit=676%2C400&ssl=1<\/span>\n\t\t\t\t\t\t<span itemprop='height'>400<\/span>\n\t\t\t\t\t\t<span itemprop='width'>676<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"publisher\" itemtype=\"https:\/\/schema.org\/Organization\" itemscope=\"itemscope\" >\n\t\t\t\t\t\t<span itemprop='name'>Maria Soto Di Murro<\/span>\n\t\t\t\t\t\t<span itemprop='logo' itemscope itemtype='https:\/\/schema.org\/ImageObject'>\n\t\t\t\t\t\t\t<span itemprop='url'>\/wp-content\/uploads\/2017\/08\/logo_wy_bleu-1.svg<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/span><span class='av-structured-data'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><span itemprop='name'>Maria Soto Di Murro<\/span><\/span><span class='av-structured-data'  itemprop=\"datePublished\" datetime=\"2018-01-31T14:09:19+01:00\" >2017-03-28 14:45:12<\/span><span class='av-structured-data'  itemprop=\"dateModified\" itemtype=\"https:\/\/schema.org\/dateModified\" >2018-02-06 17:01:57<\/span><span class='av-structured-data'  itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/mainEntityOfPage\" ><span itemprop='name'>Interview of Serge Rouvi\u00e8re, Managing Director at WHY Consulting<\/span><\/span><\/span><\/article><article class='slide-entry flex_column  post-entry post-entry-2687 slide-entry-overview slide-loop-10 slide-parity-even  av_one_half  real-thumbnail post-format-standard'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><a href='https:\/\/www.why-consulting.com\/en\/customer-orientation-conference-march-21-2017\/' data-rel='slide-1' class='slide-image' title='\u2018Customer Orientation\u2019 Conference \u2013 March 21, 2017'><img decoding=\"async\" width=\"495\" height=\"400\" src=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/6_Conference-Culture-Client.jpg?resize=495%2C400&amp;ssl=1\" class=\"wp-image-2071 avia-img-lazy-loading-not-2071 attachment-portfolio size-portfolio wp-post-image\" alt=\"\" data-attachment-id=\"2071\" data-permalink=\"https:\/\/www.why-consulting.com\/en\/conference-culture-client-21-mars-2017-2\/6_conference-culture-client\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/6_Conference-Culture-Client.jpg?fit=676%2C400&amp;ssl=1\" data-orig-size=\"676,400\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/6_Conference-Culture-Client.jpg?fit=676%2C400&amp;ssl=1\" \/><\/a><div class=\"slide-content\"><header class=\"entry-content-header\"><span class=\"blog-categories minor-meta\"><a href=\"https:\/\/www.why-consulting.com\/en\/category\/event\/\" rel=\"tag\">Event<\/a> <\/span><h3 class='slide-entry-title entry-title '  itemprop=\"headline\" ><a href='https:\/\/www.why-consulting.com\/en\/customer-orientation-conference-march-21-2017\/' title='\u2018Customer Orientation\u2019 Conference \u2013 March 21, 2017'>\u2018Customer Orientation\u2019 Conference \u2013 March 21, 2017<\/a><\/h3><span class=\"av-vertical-delimiter\"><\/span><\/header><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" >\r\n\r\nWHY Consulting joined Echos Events as a partner for the 2nd edition of its \u201cCustomer Orientation\u201d Conference (Conf\u00e9rence \u2018Culture Client\u2019). In 2017, the conference addressed B2C as well as B2B and B2B2C stakeholders. Its main topic\u2026<div class=\"read-more-link\"><a href=\"https:\/\/www.why-consulting.com\/en\/customer-orientation-conference-march-21-2017\/\" class=\"more-link\">Read more<span class=\"more-link-arrow\"><\/span><\/a><\/div><\/div><\/div><footer class=\"entry-footer\"><div class=\"slide-meta\"><time class='slide-meta-time updated'  itemprop=\"datePublished\" datetime=\"2017-03-01T14:48:39+01:00\" >1 March 2017<\/time><\/div><\/footer><span class='hidden'>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" >\n\t\t\t\t\t\t<span itemprop='url'>https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/6_Conference-Culture-Client.jpg?fit=676%2C400&ssl=1<\/span>\n\t\t\t\t\t\t<span itemprop='height'>400<\/span>\n\t\t\t\t\t\t<span itemprop='width'>676<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"publisher\" itemtype=\"https:\/\/schema.org\/Organization\" itemscope=\"itemscope\" >\n\t\t\t\t\t\t<span itemprop='name'>Maria Soto Di Murro<\/span>\n\t\t\t\t\t\t<span itemprop='logo' itemscope itemtype='https:\/\/schema.org\/ImageObject'>\n\t\t\t\t\t\t\t<span itemprop='url'>\/wp-content\/uploads\/2017\/08\/logo_wy_bleu-1.svg<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/span><span class='av-structured-data'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><span itemprop='name'>Maria Soto Di Murro<\/span><\/span><span class='av-structured-data'  itemprop=\"datePublished\" datetime=\"2018-01-31T14:09:19+01:00\" >2017-03-01 14:48:39<\/span><span class='av-structured-data'  itemprop=\"dateModified\" itemtype=\"https:\/\/schema.org\/dateModified\" >2018-02-22 18:18:04<\/span><span class='av-structured-data'  itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/mainEntityOfPage\" ><span itemprop='name'>\u2018Customer Orientation\u2019 Conference \u2013 March 21, 2017<\/span><\/span><\/span><\/article><\/div><div class=\"slide-entry-wrap\"><article class='slide-entry flex_column  post-entry post-entry-2689 slide-entry-overview slide-loop-11 slide-parity-odd  av_one_half first real-thumbnail post-format-standard'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><a href='https:\/\/www.why-consulting.com\/en\/winner-of-the-2017-quality-performance-book-award-prix-2017-du-livre-qualite-performance\/' data-rel='slide-1' class='slide-image' title='Winner of the 2017 Quality Performance Book Award !'><img decoding=\"async\" width=\"495\" height=\"400\" src=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2016\/03\/CULTURE-CLIENT_Ouvrage-Serge-Rouvi%C3%A8re.png?resize=495%2C400&amp;ssl=1\" class=\"wp-image-2879 avia-img-lazy-loading-not-2879 attachment-portfolio size-portfolio wp-post-image\" alt=\"\" data-attachment-id=\"2879\" data-permalink=\"https:\/\/www.why-consulting.com\/en\/culture-client-lultime-differenciation-entre-entreprises\/culture-client_ouvrage-serge-rouviere\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2016\/03\/CULTURE-CLIENT_Ouvrage-Serge-Rouvi%C3%A8re.png?fit=674%2C400&amp;ssl=1\" data-orig-size=\"674,400\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CULTURE CLIENT_Ouvrage Serge Rouvi\u00e8re\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2016\/03\/CULTURE-CLIENT_Ouvrage-Serge-Rouvi%C3%A8re.png?fit=674%2C400&amp;ssl=1\" \/><\/a><div class=\"slide-content\"><header class=\"entry-content-header\"><span class=\"blog-categories minor-meta\"><a href=\"https:\/\/www.why-consulting.com\/en\/category\/event\/\" rel=\"tag\">Event<\/a> <\/span><h3 class='slide-entry-title entry-title '  itemprop=\"headline\" ><a href='https:\/\/www.why-consulting.com\/en\/winner-of-the-2017-quality-performance-book-award-prix-2017-du-livre-qualite-performance\/' title='Winner of the 2017 Quality Performance Book Award !'>Winner of the 2017 Quality Performance Book Award !<\/a><\/h3><span class=\"av-vertical-delimiter\"><\/span><\/header><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" >The award was given to Serge Rouvi\u00e8re, Managing Director at WHY Consulting, for his publication \u201cCustomer Orientation, the ultimate differentiation among companies\u201d (\u201cCulture Client, l\u2019ultime diff\u00e9rentiation entre les entreprises\u201d),\u2026<div class=\"read-more-link\"><a href=\"https:\/\/www.why-consulting.com\/en\/winner-of-the-2017-quality-performance-book-award-prix-2017-du-livre-qualite-performance\/\" class=\"more-link\">Read more<span class=\"more-link-arrow\"><\/span><\/a><\/div><\/div><\/div><footer class=\"entry-footer\"><div class=\"slide-meta\"><time class='slide-meta-time updated'  itemprop=\"datePublished\" datetime=\"2017-02-01T14:51:33+01:00\" >1 February 2017<\/time><\/div><\/footer><span class='hidden'>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" >\n\t\t\t\t\t\t<span itemprop='url'>https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2016\/03\/CULTURE-CLIENT_Ouvrage-Serge-Rouvi%C3%A8re.png?fit=674%2C400&ssl=1<\/span>\n\t\t\t\t\t\t<span itemprop='height'>400<\/span>\n\t\t\t\t\t\t<span itemprop='width'>674<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"publisher\" itemtype=\"https:\/\/schema.org\/Organization\" itemscope=\"itemscope\" >\n\t\t\t\t\t\t<span itemprop='name'>Maria Soto Di Murro<\/span>\n\t\t\t\t\t\t<span itemprop='logo' itemscope itemtype='https:\/\/schema.org\/ImageObject'>\n\t\t\t\t\t\t\t<span itemprop='url'>\/wp-content\/uploads\/2017\/08\/logo_wy_bleu-1.svg<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/span><span class='av-structured-data'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><span itemprop='name'>Maria Soto Di Murro<\/span><\/span><span class='av-structured-data'  itemprop=\"datePublished\" datetime=\"2018-01-31T14:09:19+01:00\" >2017-02-01 14:51:33<\/span><span class='av-structured-data'  itemprop=\"dateModified\" itemtype=\"https:\/\/schema.org\/dateModified\" >2018-02-22 18:18:49<\/span><span class='av-structured-data'  itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/mainEntityOfPage\" ><span itemprop='name'>Winner of the 2017 Quality Performance Book Award !<\/span><\/span><\/span><\/article><article class='slide-entry flex_column  post-entry post-entry-2691 slide-entry-overview slide-loop-12 slide-parity-even  av_one_half  real-thumbnail post-format-standard'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><a href='https:\/\/www.why-consulting.com\/en\/prescribed-or-emerging-change\/' data-rel='slide-1' class='slide-image' title='Prescribed or emerging change?'><img decoding=\"async\" width=\"495\" height=\"400\" src=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/8_Changement-prescrit-changement-emergent.jpg?resize=495%2C400&amp;ssl=1\" class=\"wp-image-3469 avia-img-lazy-loading-not-3469 attachment-portfolio size-portfolio wp-post-image\" alt=\"Management commercial pour accroitre ses r\u00e9sultats\" data-attachment-id=\"3469\" data-permalink=\"https:\/\/www.why-consulting.com\/en\/prescribed-or-emerging-change\/8_changement-prescrit-changement-emergent-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/8_Changement-prescrit-changement-emergent.jpg?fit=676%2C400&amp;ssl=1\" data-orig-size=\"676,400\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/8_Changement-prescrit-changement-emergent.jpg?fit=676%2C400&amp;ssl=1\" \/><\/a><div class=\"slide-content\"><header class=\"entry-content-header\"><span class=\"blog-categories minor-meta\"><a href=\"https:\/\/www.why-consulting.com\/en\/category\/point-of-view\/\" rel=\"tag\">Point of view<\/a> <\/span><h3 class='slide-entry-title entry-title '  itemprop=\"headline\" ><a href='https:\/\/www.why-consulting.com\/en\/prescribed-or-emerging-change\/' title='Prescribed or emerging change?'>Prescribed or emerging change?<\/a><\/h3><span class=\"av-vertical-delimiter\"><\/span><\/header><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" >\r\n\r\nLike Mr. Jourdain, we are all called one day or another to implement change. As consultants or managers, we are often required to seek to make it happen and support it for it to last in the long term. It is then relevant to take a step back\u2026<div class=\"read-more-link\"><a href=\"https:\/\/www.why-consulting.com\/en\/prescribed-or-emerging-change\/\" class=\"more-link\">Read more<span class=\"more-link-arrow\"><\/span><\/a><\/div><\/div><\/div><footer class=\"entry-footer\"><div class=\"slide-meta\"><time class='slide-meta-time updated'  itemprop=\"datePublished\" datetime=\"2017-01-02T14:54:07+01:00\" >2 January 2017<\/time><\/div><\/footer><span class='hidden'>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" >\n\t\t\t\t\t\t<span itemprop='url'>https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/8_Changement-prescrit-changement-emergent.jpg?fit=676%2C400&ssl=1<\/span>\n\t\t\t\t\t\t<span itemprop='height'>400<\/span>\n\t\t\t\t\t\t<span itemprop='width'>676<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"publisher\" itemtype=\"https:\/\/schema.org\/Organization\" itemscope=\"itemscope\" >\n\t\t\t\t\t\t<span itemprop='name'>Maria Soto Di Murro<\/span>\n\t\t\t\t\t\t<span itemprop='logo' itemscope itemtype='https:\/\/schema.org\/ImageObject'>\n\t\t\t\t\t\t\t<span itemprop='url'>\/wp-content\/uploads\/2017\/08\/logo_wy_bleu-1.svg<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/span><span class='av-structured-data'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><span itemprop='name'>Maria Soto Di Murro<\/span><\/span><span class='av-structured-data'  itemprop=\"datePublished\" datetime=\"2018-01-31T14:09:19+01:00\" >2017-01-02 14:54:07<\/span><span class='av-structured-data'  itemprop=\"dateModified\" itemtype=\"https:\/\/schema.org\/dateModified\" >2025-01-09 17:24:36<\/span><span class='av-structured-data'  itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/mainEntityOfPage\" ><span itemprop='name'>Prescribed or emerging change?<\/span><\/span><\/span><\/article><\/div><div class=\"slide-entry-wrap\"><article class='slide-entry flex_column  post-entry post-entry-2693 slide-entry-overview slide-loop-13 slide-parity-odd  av_one_half first real-thumbnail post-format-standard'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><a href='https:\/\/www.why-consulting.com\/en\/using-satisfaction-surveys-to-sell-more-in-b2b\/' data-rel='slide-1' class='slide-image' title='Using satisfaction surveys to sell more in B2B'><img decoding=\"async\" width=\"495\" height=\"400\" src=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/9_Exploiter-enquetes-satisfaction.jpg?resize=495%2C400&amp;ssl=1\" class=\"wp-image-2059 avia-img-lazy-loading-not-2059 attachment-portfolio size-portfolio wp-post-image\" alt=\"\" data-attachment-id=\"2059\" data-permalink=\"https:\/\/www.why-consulting.com\/en\/exploiter-les-enquetes-de-satisfaction-pour-vendre-en-b-to-b-3\/9_exploiter-enquetes-satisfaction\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/9_Exploiter-enquetes-satisfaction.jpg?fit=676%2C400&amp;ssl=1\" data-orig-size=\"676,400\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/9_Exploiter-enquetes-satisfaction.jpg?fit=676%2C400&amp;ssl=1\" \/><\/a><div class=\"slide-content\"><header class=\"entry-content-header\"><span class=\"blog-categories minor-meta\"><a href=\"https:\/\/www.why-consulting.com\/en\/category\/point-of-view\/\" rel=\"tag\">Point of view<\/a> <\/span><h3 class='slide-entry-title entry-title '  itemprop=\"headline\" ><a href='https:\/\/www.why-consulting.com\/en\/using-satisfaction-surveys-to-sell-more-in-b2b\/' title='Using satisfaction surveys to sell more in B2B'>Using satisfaction surveys to sell more in B2B<\/a><\/h3><span class=\"av-vertical-delimiter\"><\/span><\/header><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" >\r\n\r\nVery often within companies, satisfaction surveys are completely disconnected from the customer relationship and the sale. Thus, regardless of a customer\u2019s answers, the latter will very rarely see an impact for him. Hence a certain \u201closs\u2026<div class=\"read-more-link\"><a href=\"https:\/\/www.why-consulting.com\/en\/using-satisfaction-surveys-to-sell-more-in-b2b\/\" class=\"more-link\">Read more<span class=\"more-link-arrow\"><\/span><\/a><\/div><\/div><\/div><footer class=\"entry-footer\"><div class=\"slide-meta\"><time class='slide-meta-time updated'  itemprop=\"datePublished\" datetime=\"2016-09-05T14:56:10+02:00\" >5 September 2016<\/time><\/div><\/footer><span class='hidden'>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" >\n\t\t\t\t\t\t<span itemprop='url'>https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/9_Exploiter-enquetes-satisfaction.jpg?fit=676%2C400&ssl=1<\/span>\n\t\t\t\t\t\t<span itemprop='height'>400<\/span>\n\t\t\t\t\t\t<span itemprop='width'>676<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"publisher\" itemtype=\"https:\/\/schema.org\/Organization\" itemscope=\"itemscope\" >\n\t\t\t\t\t\t<span itemprop='name'>Maria Soto Di Murro<\/span>\n\t\t\t\t\t\t<span itemprop='logo' itemscope itemtype='https:\/\/schema.org\/ImageObject'>\n\t\t\t\t\t\t\t<span itemprop='url'>\/wp-content\/uploads\/2017\/08\/logo_wy_bleu-1.svg<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/span><span class='av-structured-data'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><span itemprop='name'>Maria Soto Di Murro<\/span><\/span><span class='av-structured-data'  itemprop=\"datePublished\" datetime=\"2018-01-31T14:09:19+01:00\" >2016-09-05 14:56:10<\/span><span class='av-structured-data'  itemprop=\"dateModified\" itemtype=\"https:\/\/schema.org\/dateModified\" >2018-02-06 17:00:12<\/span><span class='av-structured-data'  itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/mainEntityOfPage\" ><span itemprop='name'>Using satisfaction surveys to sell more in B2B<\/span><\/span><\/span><\/article><article class='slide-entry flex_column  post-entry post-entry-2695 slide-entry-overview slide-loop-14 slide-parity-even  post-entry-last  av_one_half  real-thumbnail post-format-standard'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><a href='https:\/\/www.why-consulting.com\/en\/how-to-quickly-restore-the-trust-of-a-customer\/' data-rel='slide-1' class='slide-image' title='How to quickly restore the trust of a customer'><img decoding=\"async\" width=\"400\" height=\"267\" src=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/09\/Restaurer-la-confiance-dun-client_Copyright-Fotolia.jpg?resize=400%2C267&amp;ssl=1\" class=\"wp-image-1318 avia-img-lazy-loading-not-1318 attachment-portfolio size-portfolio wp-post-image\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/09\/Restaurer-la-confiance-dun-client_Copyright-Fotolia.jpg?w=400&amp;ssl=1 400w, https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/09\/Restaurer-la-confiance-dun-client_Copyright-Fotolia.jpg?resize=300%2C200&amp;ssl=1 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" data-attachment-id=\"1318\" data-permalink=\"https:\/\/www.why-consulting.com\/en\/restaurer-la-confiance-dun-client_copyright-fotolia\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/09\/Restaurer-la-confiance-dun-client_Copyright-Fotolia.jpg?fit=400%2C267&amp;ssl=1\" data-orig-size=\"400,267\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/09\/Restaurer-la-confiance-dun-client_Copyright-Fotolia.jpg?fit=400%2C267&amp;ssl=1\" \/><\/a><div class=\"slide-content\"><header class=\"entry-content-header\"><span class=\"blog-categories minor-meta\"><a href=\"https:\/\/www.why-consulting.com\/en\/category\/point-of-view\/\" rel=\"tag\">Point of view<\/a> <\/span><h3 class='slide-entry-title entry-title '  itemprop=\"headline\" ><a href='https:\/\/www.why-consulting.com\/en\/how-to-quickly-restore-the-trust-of-a-customer\/' title='How to quickly restore the trust of a customer'>How to quickly restore the trust of a customer<\/a><\/h3><span class=\"av-vertical-delimiter\"><\/span><\/header><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" >\r\n\r\nWe often hear that it takes time to build customer trust and that it may be challenged in a very short time. But no company is immune to a major problem which can have far-reaching consequences for its customers.\r\n\r\nWhich reaction to have\u2026<div class=\"read-more-link\"><a href=\"https:\/\/www.why-consulting.com\/en\/how-to-quickly-restore-the-trust-of-a-customer\/\" class=\"more-link\">Read more<span class=\"more-link-arrow\"><\/span><\/a><\/div><\/div><\/div><footer class=\"entry-footer\"><div class=\"slide-meta\"><time class='slide-meta-time updated'  itemprop=\"datePublished\" datetime=\"2016-03-07T14:58:42+01:00\" >7 March 2016<\/time><\/div><\/footer><span class='hidden'>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" >\n\t\t\t\t\t\t<span itemprop='url'>https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/09\/Restaurer-la-confiance-dun-client_Copyright-Fotolia.jpg?fit=400%2C267&ssl=1<\/span>\n\t\t\t\t\t\t<span itemprop='height'>267<\/span>\n\t\t\t\t\t\t<span itemprop='width'>400<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"publisher\" itemtype=\"https:\/\/schema.org\/Organization\" itemscope=\"itemscope\" >\n\t\t\t\t\t\t<span itemprop='name'>Maria Soto Di Murro<\/span>\n\t\t\t\t\t\t<span itemprop='logo' itemscope itemtype='https:\/\/schema.org\/ImageObject'>\n\t\t\t\t\t\t\t<span itemprop='url'>\/wp-content\/uploads\/2017\/08\/logo_wy_bleu-1.svg<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/span><span class='av-structured-data'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><span itemprop='name'>Maria Soto Di Murro<\/span><\/span><span class='av-structured-data'  itemprop=\"datePublished\" datetime=\"2018-01-31T14:09:19+01:00\" >2016-03-07 14:58:42<\/span><span class='av-structured-data'  itemprop=\"dateModified\" itemtype=\"https:\/\/schema.org\/dateModified\" >2018-02-06 16:59:37<\/span><span class='av-structured-data'  itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/mainEntityOfPage\" ><span itemprop='name'>How to quickly restore the trust of a customer<\/span><\/span><\/span><\/article><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf av_one_half  avia-builder-el-2  el_after_av_one_full  el_before_av_one_half  first flex_column_div av-zero-column-padding column-top-margin'     ><\/div><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8\">\n.flex_column.av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8 av_one_half  avia-builder-el-4  el_after_av_one_half  avia-builder-el-last  flex_column_div av-zero-column-padding column-top-margin'     ><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-2674","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BLOG | News - articles - events WHY Consulting<\/title>\n<meta name=\"description\" content=\"Points of view, invitations and recent publications. Ideas to contribute to the reflection about your development strategy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.why-consulting.com\/en\/news-sales-performance-customer-experience-transformation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BLOG | News - articles - events WHY Consulting\" \/>\n<meta property=\"og:description\" content=\"Points of view, invitations and recent publications. 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