{"id":2687,"date":"2017-03-01T14:48:39","date_gmt":"2017-03-01T13:48:39","guid":{"rendered":"https:\/\/www.why-consulting.com\/2018\/01\/31\/customer-orientation-conference-march-21-2017\/"},"modified":"2018-02-22T18:18:04","modified_gmt":"2018-02-22T17:18:04","slug":"customer-orientation-conference-march-21-2017","status":"publish","type":"post","link":"https:\/\/www.why-consulting.com\/en\/customer-orientation-conference-march-21-2017\/","title":{"rendered":"\u2018Customer Orientation\u2019 Conference \u2013 March 21, 2017"},"content":{"rendered":"<div class=\"entry-content clearfix\">\n<p>WHY Consulting joined Echos Events as a partner for the 2nd edition of its \u201cCustomer Orientation\u201d Conference (<em>Conf\u00e9rence \u2018Culture Client\u2019<\/em>). In 2017, the conference addressed B2C as well as B2B and B2B2C stakeholders. Its main topic was \u201c<strong>Commitment, Personalisation, Conversation: the new levers of customer experience?<\/strong>\u201d<\/p>\n<p>Serge Rouvi\u00e8re, Managing Director WHY Consulting, spoke during a round table dedicated to specific challenges of customer experience in B2B &#8211; <strong>Here is an in-depth look: What are the key levers for an efficient customer experience in \u201cB2B\u201d and \u201cB2B2C\u201d?<\/strong><\/p>\n<p><a href=\"https:\/\/www.lesechos-events.fr\/event\/culture-client-2017\/#fndtn-bilan\">Discover the programme and the speakers as well as the report of this 2017 edition<\/a><\/p>\n<p>A popular event which received extensive coverage on social networks, especially on Twitter <a href=\"https:\/\/twitter.com\/hashtag\/CultureClient17?src=hash&amp;lang=fr\">#Culture client 2017<\/a> and\u00a0<a href=\"https:\/\/twitter.com\/_WhyConsulting?lang=fr\"> _WhyConsulting<\/a>\u00a0 !<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>WHY Consulting joined Echos Events as a partner for the 2nd edition of its \u201cCustomer Orientation\u201d Conference (Conf\u00e9rence \u2018Culture Client\u2019). In 2017, the conference addressed B2C as well as B2B and B2B2C stakeholders. Its main topic was \u201cCommitment, Personalisation, Conversation: the new levers of customer experience?\u201d Serge Rouvi\u00e8re, Managing Director WHY Consulting, spoke during a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":2071,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[81],"tags":[83,86,104],"class_list":["post-2687","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-event","tag-client-experience","tag-customer-culture","tag-customer-experience"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u2018Customer Orientation\u2019 Conference \u2013 March 21, 2017 - WHY Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.why-consulting.com\/en\/customer-orientation-conference-march-21-2017\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u2018Customer Orientation\u2019 Conference \u2013 March 21, 2017 - WHY Consulting\" \/>\n<meta property=\"og:description\" content=\"WHY Consulting joined Echos Events as a partner for the 2nd edition of its \u201cCustomer Orientation\u201d Conference (Conf\u00e9rence \u2018Culture Client\u2019). In 2017, the conference addressed B2C as well as B2B and B2B2C stakeholders. Its main topic was \u201cCommitment, Personalisation, Conversation: the new levers of customer experience?\u201d Serge Rouvi\u00e8re, Managing Director WHY Consulting, spoke during a [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.why-consulting.com\/en\/customer-orientation-conference-march-21-2017\/\" \/>\n<meta property=\"og:site_name\" content=\"WHY Consulting\" \/>\n<meta property=\"article:published_time\" content=\"2017-03-01T13:48:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-02-22T17:18:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i2.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/6_Conference-Culture-Client.jpg?fit=676%2C400&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"676\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Maria Soto Di Murro\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Maria Soto Di Murro\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.why-consulting.com\\\/en\\\/customer-orientation-conference-march-21-2017\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.why-consulting.com\\\/en\\\/customer-orientation-conference-march-21-2017\\\/\"},\"author\":{\"name\":\"Maria Soto Di Murro\",\"@id\":\"https:\\\/\\\/www.why-consulting.com\\\/en\\\/#\\\/schema\\\/person\\\/4fd516d510a475ec9c4994725b816fb7\"},\"headline\":\"\u2018Customer Orientation\u2019 Conference \u2013 March 21, 2017\",\"datePublished\":\"2017-03-01T13:48:39+00:00\",\"dateModified\":\"2018-02-22T17:18:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.why-consulting.com\\\/en\\\/customer-orientation-conference-march-21-2017\\\/\"},\"wordCount\":131,\"image\":{\"@id\":\"https:\\\/\\\/www.why-consulting.com\\\/en\\\/customer-orientation-conference-march-21-2017\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/www.why-consulting.com\\\/wp-content\\\/uploads\\\/2017\\\/10\\\/6_Conference-Culture-Client.jpg?fit=676%2C400&ssl=1\",\"keywords\":[\"Client experience\",\"Customer culture\",\"Customer experience\"],\"articleSection\":[\"Event\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.why-consulting.com\\\/en\\\/customer-orientation-conference-march-21-2017\\\/\",\"url\":\"https:\\\/\\\/www.why-consulting.com\\\/en\\\/customer-orientation-conference-march-21-2017\\\/\",\"name\":\"\u2018Customer Orientation\u2019 Conference \u2013 March 21, 2017 - 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