{"id":2699,"date":"2015-12-15T15:02:37","date_gmt":"2015-12-15T14:02:37","guid":{"rendered":"https:\/\/www.why-consulting.com\/2018\/01\/31\/the-wave-of-the-century-la-vague-du-siecle-a-publication-by-the-institut-esprit-service-to-discover\/"},"modified":"2018-02-06T17:10:15","modified_gmt":"2018-02-06T16:10:15","slug":"the-wave-of-the-century-la-vague-du-siecle-a-publication-by-the-institut-esprit-service-to-discover","status":"publish","type":"post","link":"https:\/\/www.why-consulting.com\/en\/the-wave-of-the-century-la-vague-du-siecle-a-publication-by-the-institut-esprit-service-to-discover\/","title":{"rendered":"\u201cThe wave of the century\u201d (\u201cLa vague du si\u00e8cle\u201d), a publication by the Institut Esprit Service to discover"},"content":{"rendered":"<div class=\"entry-content clearfix\">\n<p>Think tank created by the MEDEF, the Institut Esprit Service (IES) brings together general managements of companies, administrations, representatives of the academic world and organisations from all lines of business.<\/p>\n<p>Its main mission is the development of thoughts, methods and tools for service management. It has a special vocation to work towards the merger and the meshing of companies with public stakeholders.<\/p>\n<p>On November 26, the IES organised a conference in Paris to present the findings of its committees\u2019 work \u201c<em>Customer delight<\/em>\u201d and \u201c<em>Digital action<\/em>\u201d.<\/p>\n<p>More than 30 speakers from all backgrounds took part to show and debate on the necessary structural transformation of companies to adapt themselves to the profound changes resulting from the current \u201cdigital wave\u201d.<\/p>\n<p>Find out more in the publication <strong>\u00ab\u00a0Transformed companies \u2013 The wave of the century (La vague du si\u00e8cle)\u2013 Digital \u2013 Management \u2013 Delight\u00a0\u00bb<\/strong>, distributed as the outcome of the event, about how the digital transformation does not represent a threat but rather a real opportunity for competitiveness and growth for agile companies that have started adapting their internal organisations and included \u201ccustomer delight\u201d in their strategic priorities.<\/p>\n<p><a href=\"http:\/\/www.institutespritservice.com\/Publication-Entreprises-transformees-la-vague-du-siecle-Numerique-Management-Enchantement_a61.html\">http:\/\/www.institutespritservice.com\/Publication-Entreprises-transformees-la-vague-du-siecle-Numerique-Management-Enchantement_a61.html<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Think tank created by the MEDEF, the Institut Esprit Service (IES) brings together general managements of companies, administrations, representatives of the academic world and organisations from all lines of business. Its main mission is the development of thoughts, methods and tools for service management. It has a special vocation to work towards the merger and [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":2047,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[88],"tags":[91,83,94],"class_list":["post-2699","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press","tag-business-strategy","tag-client-experience","tag-transformation-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u201cThe wave of the century\u201d (\u201cLa vague du si\u00e8cle\u201d), a publication by the Institut Esprit Service to discover - WHY Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.why-consulting.com\/en\/the-wave-of-the-century-la-vague-du-siecle-a-publication-by-the-institut-esprit-service-to-discover\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u201cThe wave of the century\u201d (\u201cLa vague du si\u00e8cle\u201d), a publication by the Institut Esprit Service to discover - WHY Consulting\" \/>\n<meta property=\"og:description\" content=\"Think tank created by the MEDEF, the Institut Esprit Service (IES) brings together general managements of companies, administrations, representatives of the academic world and organisations from all lines of business. Its main mission is the development of thoughts, methods and tools for service management. It has a special vocation to work towards the merger and [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.why-consulting.com\/en\/the-wave-of-the-century-la-vague-du-siecle-a-publication-by-the-institut-esprit-service-to-discover\/\" \/>\n<meta property=\"og:site_name\" content=\"WHY Consulting\" \/>\n<meta property=\"article:published_time\" content=\"2015-12-15T14:02:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-02-06T16:10:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/www.why-consulting.com\/wp-content\/uploads\/2017\/10\/12_La-vague-du-siecle-une-publication.jpg?fit=676%2C400&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"676\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Maria Soto Di Murro\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Maria Soto Di Murro\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.why-consulting.com\\\/en\\\/the-wave-of-the-century-la-vague-du-siecle-a-publication-by-the-institut-esprit-service-to-discover\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.why-consulting.com\\\/en\\\/the-wave-of-the-century-la-vague-du-siecle-a-publication-by-the-institut-esprit-service-to-discover\\\/\"},\"author\":{\"name\":\"Maria Soto Di Murro\",\"@id\":\"https:\\\/\\\/www.why-consulting.com\\\/en\\\/#\\\/schema\\\/person\\\/4fd516d510a475ec9c4994725b816fb7\"},\"headline\":\"\u201cThe wave of the century\u201d (\u201cLa vague du si\u00e8cle\u201d), a publication by the Institut Esprit Service to discover\",\"datePublished\":\"2015-12-15T14:02:37+00:00\",\"dateModified\":\"2018-02-06T16:10:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.why-consulting.com\\\/en\\\/the-wave-of-the-century-la-vague-du-siecle-a-publication-by-the-institut-esprit-service-to-discover\\\/\"},\"wordCount\":207,\"image\":{\"@id\":\"https:\\\/\\\/www.why-consulting.com\\\/en\\\/the-wave-of-the-century-la-vague-du-siecle-a-publication-by-the-institut-esprit-service-to-discover\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/www.why-consulting.com\\\/wp-content\\\/uploads\\\/2017\\\/10\\\/12_La-vague-du-siecle-une-publication.jpg?fit=676%2C400&ssl=1\",\"keywords\":[\"Business strategy\",\"Client experience\",\"Transformation\"],\"articleSection\":[\"Press\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.why-consulting.com\\\/en\\\/the-wave-of-the-century-la-vague-du-siecle-a-publication-by-the-institut-esprit-service-to-discover\\\/\",\"url\":\"https:\\\/\\\/www.why-consulting.com\\\/en\\\/the-wave-of-the-century-la-vague-du-siecle-a-publication-by-the-institut-esprit-service-to-discover\\\/\",\"name\":\"\u201cThe wave of the century\u201d (\u201cLa vague du si\u00e8cle\u201d), a publication by the Institut Esprit Service to discover - 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