As part of its ISO 9001 V2000 certification, ADERLY launches a Customer Relationship review of the companies the Agency
has helped to settle in the region.
The Nuclear Fuel Design and Sales unit
of AREVA improves its managerial practices.
Change management and competitive advantage : the IMERYS group experience.
GEMPLUS: ... Traditional customer
satisfaction surveys become inadequate…
Behaviour Improvement Program:
SAUR France launches a pilot approach
for a strategic account.
EFQM: HABITAT 25 enters the European
Quality Race.
Customer Audit:
what are the benefits
of a customer audit?
SNCF Grandes
Lignes launches a new offer
for its "Enterprise" customer.
CHRYSO strengthens
its Sales Management line.
Letter to our
customers: activity update.
CERAL (French
commercial bank): how to secure the deployment of a critical
information system by monitoring users' satisfaction and
ownership.
SAUR France
(Bouygues Group): initial results from measuring satisfaction
of public service representatives.
Framatome ANP:
an overall customer orientation project.
Development
of a loyalty program at MATERIS / LAFARGE.
WHY CONSULTING
offer for companies implementing the EFQM model.
WHY SURVEY and
STMicroelectronics.
CUSTOMER REVIEW
PROCESS: SAUR France (Bouygues Group) implements CRP for
its
key customers.
Customer attitudes
and behaviours improvement: the example of FBFC,
Framatome ANP.
