FOSTERING CUSTOMER DELIGHT
Differentiation through customer relationship: how do our customers view our interactions, our innovations? How to gain their favour? Which levers to advance our attitudes towards the customer? Capturing and diffusing the voice of the customer, building trust, mapping and redesigning customer journey, managing the emotional dimension, using teams’ managerial practices that release customer orientation: discover how WHY Consulting supports you towards a better customer orientation and a collective implementation.