Sales and marketing strategy
Sales organisation
Leadership and management
Key Account Management
Value creation
Sales skills
Voice of the customer
Customer strategy
Customer orientation
Customer experience
Multichannel organization
Ensuring client satisfaction
Phone sales performance
Optimizing your contact center tools
Impulsion and implementation
Collective innovation and transversal agility
Leadership and management
Transformation project management
Growth, profitability, launching of an offer, competition… Your sales results are based on the performance and consistency of multiple factors Together, we identify the most effective levers for your context and your goals.
Customer-Centric Sales and Marketing Strategy
Existing needs
Market trends
Stakeholders and decision-making methods
Organisation of the Commercial Function
Targets segmentation
Differentiation of approaches
Definition of roles and responsibilities
Organisation efficiency
Sales Management and Leadership
Sales force motivation
Accountability and support
Indicators and steering
Performance assessment
Key Account Management
Mission, profile and management of KAM
Organisation, cross-functional management and coordination
Strategy, account plan and contact plan
Value Creation
Analysis of customer challenges
Customer-specific support
Solution selling and team selling
Sales Skills
Mastering the offer and its value
Detecting and listening to needs
Arousing and appreciating interest
Presenting arguments, negotiating and closing
Whether your project calls for a precise diagnosis of your sales performance, a profound overhaul of your organisation, a quick and focused mobilisation of your resources or a reinforcement of specific skills, we work by your side, with your teams, to ensure the effectiveness of the solutions provided, the teams’ adherence and the achievement of intended results.
Being close to your customers, facilitating their daily life and bringing them solutions to make them more efficient are now essential conditions to retain them permanently in a B2B context. We bring you support from the definition of your customer project through its implementation.
Voice of the Customer
Evaluate customer relationship (Why Customer Insight®)
Detect risky accounts (Why Index®)
Rally the teams around the voice of the customer
Customer Strategy
Build the company’s customer vision
Align the company on a shared customer vision
Design differentiating offers
Use digital solutions to offer new services
Customer Orientation
Evaluate and benchmark the company’s practices and customer orientation
(Customer Orientation Review®)
Develop managers’ and teams’ customer orientation
(Customer Recognition Program®)
Know how to manage key moments / Develop customer leadership
Customer Experience
Map and redefine the Customer Journey
Innovate through customer service (Service Design)
Design and set up a contact center for customers
By drawing on the voice of the customer and on the assessment of your practices, we bring support to your teams to build strong customer orientation, reinforce customer leadership of you managers, rethink your organisation around the client and bring offers that create more value to your customers.
Multichannel contact centers are at the heart of the customer experience. They are fundamental assets to create a positive customer experience. Unfortunately, users are too often disappointed by a poor standard of service including long wait times and low added value due to stereotypical answers.
Additionally, the increasing number of customer communication channels always requires more experience and rigor in managing operations to get the expected benefits.
Multichannel organization
Choosing the relevant organization and rules to deal efficiently with various channels while providing an optimized customer experience
Implementing a steering and sales meeting plan to secure steady and competitive results
Optimizing its business hours to provide services that meet customer expectations and minimize staff constraints
Ensuring client satisfaction
Implementing context-based listening techniques
Analysing customer verbatim records and screening weaknesses
Defining and implementing all relevant indicators
Developing impactful action plans with your teams and reaching efficient results
Phone sales performance
Defining tools, script update methods as well as indicators to implement a continuous sales improvement process
Supporting your management team in defining sales management and steering methods, as well as sellers’ compensation
Tool optimization
Organizing the selection process of a solution (email, chat, multichannel tool, IVR or new digital tools, planning management).
Providing support in project management to implement an efficient use of tools.
Whether your centers are managed internally or outsourced in France or abroad, we help you work towards improving performance while keeping costs under control.
Reconfigure quickly the company to adapt to the market, install a cross-functional process, incorporate a new management approach, switch from a product-driven organisation to a market driven-one… We bring energising approaches to your teams to help them rethink their methods and invent operational, durable and effective solutions.
Impulsion and Implementation
Transformation strategy
Buy-in and mobilisation of teams
Guidance and opening of the field of creativity
Collective Innovation and Transverse Agility
Collaborative workshops
Design thinking
World cafe
Co-development
Transformation Leadership and Management
Manager’s role in the transformation
Evolution of managing practices
Coaching of the stakeholders for change
Project Management
Planning and management of the transformation in the long term
Assistance to project management
Internal communication
Building on collective intelligence, bringing meaning and coherence, highlighting achievements, respecting cultural differences, we guide your transformation with this permanent thought: you should be proud of the progress made.