La culture client dans les entreprises

The relational excellence on a daily basis: 7 key attitudes to adopt

What do customers of a supplier actually expect? The delivery of a product or service, of quality, at the agreed price and within the agreed deadlines...in other words, the scope of the contract between the customer and the company. Certainly,…

How to help your sales representatives secure their sales?

If several closing techniques exist, the reality is that a closed sale in B2B is often the result of successive commercial steps carried out way before the signature - for example, in a classical way: qualifying and listening to the challenges…