Tag Archive for: Organisation
![Centres-de-contact-multicanal](https://i0.wp.com/www.why-consulting.com/wp-content/uploads/2018/02/Centre-de-contact-multicanal.jpg?resize=495%2C400&ssl=1)
OPTIMIZED MULTICHANNEL CONTACT CENTRES FOR AN IMPROVED CUSTOMER EXPERIENCE
Multichannel contact centres are at the heart of the customer experience.
They are present at every stage of the customer relationship: pre-sale, contract management, customer service, after-sales service. They are fundamental assets…