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Centres-de-contact-multicanal

OPTIMIZED MULTICHANNEL CONTACT CENTRES FOR AN IMPROVED CUSTOMER EXPERIENCE

Multichannel contact centres are at the heart of the customer experience.   They are present at every stage of the customer relationship: pre-sale, contract management, customer service, after-sales service. They are fundamental assets…

Sales performance is not (only) the sales representatives’ performance

It is not uncommon to hear that sales performance relies on the quality of recruitment and training. It is true that some sales representatives have “it” in their blood and that, regardless of the context, they sell more than others. But…