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Winner of the 2017 Quality Performance Book Award !

The award was given to Serge Rouvière, Managing Director at WHY Consulting, for his publication “Customer Orientation, the ultimate differentiation among companies” (“Culture Client, l’ultime différentiation entre les entreprises”),…

“The wave of the century” (“La vague du siècle”), a publication by the Institut Esprit Service to discover

Think tank created by the MEDEF, the Institut Esprit Service (IES) brings together general managements of companies, administrations, representatives of the academic world and organisations from all lines of business. Its main mission…