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Centres-de-contact-multicanal

OPTIMIZED MULTICHANNEL CONTACT CENTRES FOR AN IMPROVED CUSTOMER EXPERIENCE

Multichannel contact centres are at the heart of the customer experience.   They are present at every stage of the customer relationship: pre-sale, contract management, customer service, after-sales service. They are fundamental assets…

Bring the customer experience under control without harassing them!

It is not possible anymore for a customer to bring his car for maintenance without receiving an email inviting him to answer an online survey. On the pretext of putting customer experience under control, companies multiply transactional surveys…