Centres-de-contact-multicanal

OPTIMIZED MULTICHANNEL CONTACT CENTRES FOR AN IMPROVED CUSTOMER EXPERIENCE

Multichannel contact centres are at the heart of the customer experience.   They are present at every stage of the customer relationship: pre-sale, contract management, customer service, after-sales service. They are fundamental assets…
fonctions-aval-de-la-fonction-commerciale

Sales administration, after-sales services... : the best sales representatives’ allies are downstream

The “romantic” vision of the isolated sales representative, leaving bravely in the search of turnover in a hostile world, with his mobile phone as his only ally and for only occupation to meet with prospects, is a long-lived stereotype. It…